Linda Keefer

Linda Keefer Email and Phone Number

Supplier Risk and Contact Center Professional @ Northwestern Mutual
milwaukee, wisconsin, united states
Linda Keefer's Location
Milwaukee, Wisconsin, United States, United States
Linda Keefer's Contact Details
About Linda Keefer

Integrity, honesty, and accountability are the foundations for everything I do both professionally and personally. I am a team bridge-builder with effective soft skills. Extensive IT/BI experience in various capacities serving large matrixed corporations: Northwestern Mutual, Duke Energy, United Airlines, Allstate, Aon, Follett, and Convergys. Firm believer in data driven decision-making and culture driven performance. These are the cornerstones for a best-in-class customer experience. Enterprise Risk Governance | Vendor Management | Contact Center Operations/Strategy | Contact Centers | Metrics/Reporting | Financial Reporting | Invoice Reconciliation | Data Analytics | Report Development | Benefits Administration/HR Data | Customer Service | Customer Experience Initiatives | Staff Planning | Data/Security Governance | Process Documentation Process Improvement | Problem Management | Client Liaison | Root Cause | Technical Support | Contractual Adherence | Public SpeakingPower BI Developer | Tableau | Spotfire | Cognos Report Studio | Oracle Discoverer | Brio | Verint | Avaya | NICE | Salesforce | Workday | Maritz | Ipsos | Data Warehouse | Hadoop | Jira | Confluence | MS Office Power BI Excel, PowerPoint, Word, Publisher | SharePoint/MS Teams Admin | Coupa | Vantive | Remedy | ServiceNow | WordPress

Linda Keefer's Current Company Details
Northwestern Mutual

Northwestern Mutual

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Supplier Risk and Contact Center Professional
milwaukee, wisconsin, united states
Website:
northwesternmutual.com
Employees:
31224
Linda Keefer Work Experience Details
  • Northwestern Mutual
    Third Party Oversight Consultant
    Northwestern Mutual Jun 2022 - Present
    Milwaukee, Wisconsin, United States
    Our team is building out a third party risk management ecosystem across the NM enterprise. The Enterprise Supplier Management team is focused on post-contractual supplier oversight which will mitigate risk and maximize contract value.
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  • Duke Energy Corporation
    Vendor Manager
    Duke Energy Corporation Jun 2021 - Jun 2022
    Charlotte, North Carolina, United States
    Vendor contact center site leader for Duke's newest partner. Daily responsibilities included staffing, planning, data analytics, training, and coaching for a fully remote operation. Led project team to document and publish end-to-end new vendor onboarding process. SME for all vendor, Workday, and WFM staffing validation.
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  • United Airlines
    Sr. Analyst, Supplier Contact Center Operations
    United Airlines Aug 2017 - Nov 2020
    Chicago, Illinois
    Contact centers, operations, vendor management, staff planning, data analytics, budget/forecast ownership, invoice reconciliation, incentives, process documentation, SharePoint/MS Teams developer.
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  • Allstate
    Business Analyst
    Allstate Mar 2017 - Aug 2017
    Northbrook, Il
    Data analytics, contractor/cohort segmentation, process documentation, and market analysis in a startup venture within the Allstate Roadside Assistance framework.
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  • Aon Hewitt
    Business Intelligence Analyst
    Aon Hewitt May 2011 - Mar 2017
    Lincolnshire, Il
    Contact centers, data analytics, incentive plans, project administration, testing, database administration, data governance, security governance, contractual SLA adherence, process documentation.
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  • Follett Software Company
    Business Analyst
    Follett Software Company Jul 2007 - Jul 2009
    Mchenry, Il
    Contact centers, root cause, process improvement, project administration, process documentation.
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  • Convergys
    Associate, Client Support
    Convergys Apr 1999 - Mar 2007
    Itasca, Il
    Client liaison, root cause, process improvement, technical support, process documentation.

Linda Keefer Skills

Leadership Business Intelligence Public Speaking Team Building Business Analysis Software Documentation Coaching Cross Functional Team Leadership Data Analysis Process Improvement Strategy Microsoft Excel Training Toastmasters Access Business Process Improvement Change Management Call Centers Microsoft Office Incident Management

Linda Keefer Education Details

Frequently Asked Questions about Linda Keefer

What company does Linda Keefer work for?

Linda Keefer works for Northwestern Mutual

What is Linda Keefer's role at the current company?

Linda Keefer's current role is Supplier Risk and Contact Center Professional.

What is Linda Keefer's email address?

Linda Keefer's email address is li****@****rgy.com

What schools did Linda Keefer attend?

Linda Keefer attended Illinois State University.

What are some of Linda Keefer's interests?

Linda Keefer has interest in Social Services, Writing, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Human Rights.

What skills is Linda Keefer known for?

Linda Keefer has skills like Leadership, Business Intelligence, Public Speaking, Team Building, Business Analysis, Software Documentation, Coaching, Cross Functional Team Leadership, Data Analysis, Process Improvement, Strategy, Microsoft Excel.

Who are Linda Keefer's colleagues?

Linda Keefer's colleagues are Jordan Kaiser, Katherine Anderson, Laura Reynolds, Matt Gieryn, Luis Vargas, Wayne Block, Jon Davis.

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