Linda Krepinsky Email and Phone Number

Providing consultation in the areas of strategic planning, proposal writing, program development, and program evaluation to not-for-profit agencies in the social services sector.

• Managed overall administration for all seven programs in the agency including establishing strategic direction; hiring, training and supervision of staff; budget management; program execution and evaluation; reporting• Provided leadership to a team of 9 direct reports, including 2 program supervisors• Identified, developed and implemented new service initiatives and partnerships to meet changing client needs and address emerging issues in community and within the agency• Streamlined and implemented data collection and evaluation processes to improve client service documentation, data integrity, achievement of service targets, and measurement of outcomes• Created and implemented new policy and guidelines documents, including Children’s Aid Society Duty to Report Guidelines and a Whistleblower Policy• Spearheaded agency-wide professional development on trauma-informed practice and inclusion• Prepared statistical and narrative reports for funders, negotiated funding contracts• Developed and wrote proposals for new funding, most recently successfully securing 3 years of funding for a new Food Security Program at the agency• Reported to Board of Directors, as required• Member of Executive Leadership Team (with Executive Director, Finance Director, Fund Development Director), Strategic Planning Committee, Chair of Trauma-Informed Care Committee• Represented agency on regional committees including York Region Violence Against Women Coordinating Committee (YRVAWCC), Allies and Advocates Connecting Communities (AC2) and Community Inclusivity Equity Council of York Region (CIECYR)

• Provided immediate and responsive crisis counselling in person and by telephone to survivors of violence against women and their children• Supported shelter residents with information and clarification about available community resources, emotional support, practical assistance, conflict resolution, safety planning, and referrals• Ensured the safety and security of the house and the residents at all times• Operated from a feminist, anti-racist/anti-oppression stance

• Implemented program evaluation process to measure achievement of outcomes and client improvement within each program and across the organization• Developed and implemented new data management and client tracking system to improve client services, reporting and data accuracy• Managed team of 3 individual and transitional counsellors and client services team• Improved intake process for new counselling clients, reducing wait time from 1 year to 3 months• Conducted initial counselling assessments for all prospective clients in order to determine suitability for the program or to provide appropriate referrals• Provided crisis counselling to clients and walk-ins• Compiled and reported on statistics to funders• Conducted outreach presentations to community organizations and public• Recruited volunteer facilitators and community partners for development and presentation of Wellness Workshops for clients and professional presentations to staff• Managed website, including successful Spring 2015 migration of site to WordPress platform• Represented Women's Centre of York Region on the York Region Violence Against Women Coordinating Committee (YRVAWCC) and Partnerships and Training Sub-Committee

• Developed a new Women's Wellness workshop series to address service gaps within the organization• Wrote Theory of Change documents outlining goals and desired outcomes for programs (individual counselling, transitional counselling, tangible supports)• Created, executed, tracked results for, and developed best practices for all email campaigns• Developed and presented outreach presentation to build awareness among other community organizations about programs offered at the Centre• Designed various communications materials including Annual Report 2012-3, Centre brochure, Prezi outreach presentation, program and event flyers• Chosen member of Strategic Planning Committee established to determine new vision, mission and strategic priorities for next three years, and Branding Committee• Provided front desk support to clients and staff

• Developed and executed strategic national and regional marketing plans to achieve annual multi-million dollar revenue targets for each portfolio• Established strategic partnerships with external organizations to create new channels for delivering marketing messages• Implemented online workshops to ensure customer satisfaction while reducing marketing costs• Conducted, analyzed, and interpreted market research – interviews, focus groups, surveys• Collaborated with sales, promotions, events, media to ensure a clear and consistent marketing message• Travelled nationally to attend key events, foster key relationships, conduct market research

• Developed integrated marketing plans to strengthen corporate brand and increase online sales• Executed monthly analyses to assess effectiveness of current strategies, identify new opportunities• Surpassed revenue expectations regularly with consistent quarterly growth in online sales• Researched opportunities for future online developments, created action plans• Communicated regularly with senior management, I.T., and sales force to ensure full corporate support of all online marketing efforts

• Assisted in development of marketing plans and budget management• Managed production of annual catalogue including design, budget, sourcing, distribution• Coordinated all aspects of trade show displays and private functions featuring guest speakers• Designed national promotional materials for faxback, direct mail, and mass distribution