Linda Laganga Email and Phone Number
Linda Laganga's Location
Boulder, Colorado, United States, United States
Linda Laganga's Contact Details
Linda Laganga work email
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Linda Laganga personal email
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Linda Laganga phone numbers
About Linda Laganga
Author of the books, "Management Skills for Clinicians," Volumes I and II, published by Business Expert Press (2019). Thanks to over 60 healthcare professionals for participating in interviews with me! Your valuable insights help build the highly skilled leadership and dedicated workforce we need for effective healthcare for our patients and clients! My Experience: -Executive and senior leader-Quality management and process improvement-Hiring and employee development-Strategic planning-Writing, training, and presenting-Applied research on clinical appointment scheduling and lean process improvement-Analytics, software implementation, systems analysis and trouble-shooting.-First career was in technology. Progressed from programmer to application consultant to director of customer services.-Second career was in healthcare. Progressed from direct care provider to executive leadership, VP and Chief levels.- I help clinics operate more effectively by developing staff capabilities and expanding service capacity.- My healthcare research in appointment scheduling and lean process improvement has been published and applied to improve access for patients and scheduling for clinical providers.
Linda Laganga's Current Company Details
Linda Laganga Work Experience Details
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Mental Health CounselorCentus Counseling, Consulting, & Education Oct 2021 - PresentBoulder, Colorado, United States
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Adjunct FacultyUniversity Of Colorado Boulder May 2021 - PresentBoulder, Colorado, United StatesTeaching Quantitative Methods 1 (business statistics) in Evening and Hybrid MBA programs. -
Advisory Board MemberAurora Research Institute Jan 2020 - PresentAurora, Colorado, United States -
Mentor And AdvisorBoomtown Accelerators Mar 2018 - PresentBoulder, Colorado -
Healthcare ConsultantMedecipher, Inc. Dec 2018 - PresentHttps://Www.Medeciphersolutions.Com/Helping hospitals optimize operational decision making. Reduce flex staffing costs. Recapture walkout volume. Proactively predict and manage patient demandMedecipher helps hospitals improve the quality of care for patients, improve the quality of the work environment for staff, and reduce operating costs. -
Author, Instructor, Consultant, Special ProjectsIndependent Aug 2017 - PresentThank you to my colleagues and friends for your collaboration, help, wisdom, and enthusiasm throughout the years! I am grateful for a long and meaningful career in which I was empowered and encouraged to synthesize skills and methods from various industries and disciplines to develop and implement organizational capabilities. Our work improved operations in healthcare clinics, service operations management, software, energy, and education industries. Now I’m enjoying the opportunity to contribute my experience and research developments in new ways.- High-priority focus is on completing two books under contract with Business Expert Press in a healthcare series to help clinical professionals build managerial skills and improve clinical operations.- As an active certified Mental Health First Aid Instructor, I continue to promote knowledge and build understanding in our communities to improve mental health for our community members.- Applying over 20 years of executive experience in healthcare along with additional organizational leadership and employee development in software and other industries, to help organizations build effective systems, develop employees, and optimize capacity.- Available for selected projects, coaching, consultation, and instruction in business operations, employee development, clinical appointment scheduling, and applied analytics.
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Advisory Board MemberWellian Feb 2019 - May 2022Https://Wellian.Com/Wellian™ is a wellness platform to correlate your lifestyles/habits with your health conditions and symptoms in order to help you improve your overall wellness. “Be well together.” -
Advisory Board MemberCowella, Inc. Aug 2018 - May 2022Greater Denver AreaWellSphere helps families understand and promote mental health and wellness. We are focused on pre and post adolescent wellness that affects more than 9 million children and families today (1 in 5 Children). We also believe we can have a positive impact on improving resilience in the other 4 of 5 health children/families.Our approach is based on well-established clinical science and technology. We put our solution in the hands of those best suited to understand, care and respond – families. We create a holistic understanding of wellness, driven by families and enabled by transparency, engagement and data science.
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Past President, President, Vp Of Meetings And OutreachPoms College Of Healthcare Operations Management May 2011 - May 2018Production & Operations Management SocietyThis professional society connects healthcare researchers and practitioners to improve healthcare systems and build healthcare centers of excellence. As Past President, I provide guidance and consultation to new board of officers, particularly in organizing annual conference. I held the elected positions of President, May 2015-2017, Vice President of Outreach (2014-2015) and Vice President of Meetings (2011-2014). Collaborate in conference planning with other college officers, healthcare practitioners, academics, and researchers.
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Vp Of Quality & InformaticsMental Health Partners Aug 2016 - Jul 2017Lafayette, Colorado1. Built technical infrastructure to deliver data-driven decision-making capability. Rolled out business intelligence graphical dashboards with clinical, executive, and analytical teams.2. Created and implemented walk-through service design process to test and tune new clinical service design. Engaged front-line service staff and project managers in defining and improving service operations. 3. Assembled a collaborative data mining project by connecting administrative and analytical staff with university researchers and educators, to produce new insights about clinical service delivery practices and results. 4. Launched and sponsored a project that enrolled our organization's cross-functional team with a university-led learning collaborative in six sigma service design. Team members learned and applied six sigma techniques that structured the successful implementation of revenue cycle practices that enhanced profitability and ensured positive client experiences. -
Chief Operating OfficerMental Health Partners Sep 2015 - Aug 2016Boulder, CoLeadership, direction, supervision and staff development to all areas of internal operations including clinic and acute care services, human resources, training and professional development, quality management, project management and process improvement, and facilities. Optimization of organizational processes and resources to expand capacity and access to care to provide clients welcoming and effective services and build collaborative community relationships.1. Initiated renewed focus and measurement of service productivity to improve access to care and enhance the care experience.2. Integrated the Quality and Project Management functions to establish reliable operational processes that increased capacity and flexibility in responding to internal and external service needs.3. Provided leadership and conducted Lean process improvement projects that initiated service design improvement and performance measurement.4. Represented the organization in community-focused forums on mental health issues and led conferences connecting healthcare practitioners with academic researchers in healthcare operations management.5. Transitioned from Chief Operating Officer to Vice President of Quality & Informatics to provide necessary leadership in developing and upgrading systems for measuring treatment effectiveness, delivering successful outcomes, and maintaining robust, accurate, reportable data critical to current local and future broader contracts for delivering accountable healthcare.
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Vice President Of Quality Systems & Operational ExcellenceMental Health Center Of Denver Dec 1994 - Sep 2015Denver, Co2004 to 2015 (Returned after Ph.D.), and 1994 to 2001 (Left to obtain Ph.D.)Started as Mental Health Therapist on Community Treatment Team. Progressed in one year to Director of Quality Improvement; advanced to VP of Quality Systems & Operational Excellence. 1. Built organization from two-person quality improvement team to full quality systems operation of over 40 members leading Clinical Quality Improvement, Consumer Advocacy, Faith and Spiritual Wellness, Health Information Systems Management, Evaluation & Research, Analytics, Lean Six Sigma Process Improvement, Training and Staff Development, Strategic Planning.2. Built department mission on a philosophy of providing tools and processes to help all staff provide high-quality service to people we serve. Earned initial organizational support by visiting all 32 teams in the organization for input on needs, then implemented 12 projects that improved operations.3. Launched, analyzed and validated 27% capacity expansion from initial lean process improvement project to reduce no-shows, improve appointment scheduling, and engage consumers in entering services. Conducted action research and published results in Journal of Operations Management and “Lean for Dummies” book chapter on healthcare. 4. Launched and implemented our Mental Health First Aid training program, taught internal and external community audiences, extended instructor capacity and expanded our community reach. 5. Structured an enduring format for strategic planning and engaged all 500+ staff in defining organizational values and building into strategic plan. 6. Built initial IT organization, implemented initial wide-area network and e-mail. 7. Launched management training workgroup to develop curriculum for management and leadership skills. Developed and delivered workshops to company management team.8. Served as a company Ambassador to several chambers of commerce. Mentored, engaged, and developed other managers and staff as ambassadors. -
Board Of Directors: President, Vice President And SecretaryArt From Ashes Dec 2013 - Feb 2015Denver, CoLed board of nonprofit organization dedicated to empowering youth through creative expression. Board development, fund raising, strategic planning.Started as member, was elected as Secretary, filled in quickly as backup to President, recording and organizing meeting minutes and documentation. Elected as President May, 2014. -
LecturerUniversity Of Colorado Denver Aug 2010 - May 2014DenverAdjunct faculty, Business School. Taught graduate Quality and Process Improvement and undergraduate Operations Management. -
LecturerUniversity Of Colorado At Boulder 2007 - 2009Adjunct faculty, Leeds School of Business, teaching courses in Management and Operations (Hiring & Retaining Human Resources, Management of Service Operations, Total Quality Systems)
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Director Of Customer ServicesConsilium 1984 - 1993Nashua, New Hampshire And Mountainview, CaliforniaI started as a customer support engineer, progressed to district, regional, and national manager positions of application consulting, and finally to corporate-wide director of customer services and consulting. During this time, Consilium grew from a private $6M company to $30M publicly-held company, the leading supplier of manufacturing software systems. I was the project manager for our first multi-vendor $1.5M software implementation and integration project, hired and managed our first team of resident consultants, which grew to a successful operation at multiple customer sites. I hired, trained, and managed all regional pre- and post-sales application consultants, then developed job descriptions with training and development plans for the entire application consulting organization. I led our Total Quality Management team on customer service that created project planning templates to speed software implementation, I wrote the new implementation methodology and trained our field staff and customers on its application. My redesign of our consulting organization increased profit and employee engagement, and increased customer satisfaction by reducing implementation time for more rapid return on investment. -
Technical RepresentativeBoeing Computer Services 1983 - 1984Software sales demonstrations, customer support -
Resource AnalystPacific Gas & Electric 1980 - 1983Decision support system design, resource planning, troubleshooting and debugging state load forecasting software, database development -
Programmer / AnalystPratt & Whitney 1977 - 1978Programming time reporting systems for engineering department, design of graphics and chart display systems
Linda Laganga Skills
Leadership
Process Improvement
Strategic Planning
Healthcare
Management
Operations Management
Program Management
Research
Data Analysis
Nonprofits
Project Management
Employee Training
Training
Strategy
Mental Health
Quality Management
Quality System
Lean Process Improvement
Leadership Development
Program Development
Staff Development
Analysis
Public Speaking
Clinical Research
Change Management
Teaching
Organizational Development
Statistics
Mental Health First Aid
Service Management
Operational Excellence
Coaching
Management Consulting
Business Process Improvement
Team Building
Workshop Facilitation
Tqm
Project Planning
Team Leadership
Quality Assurance
Appointment Scheduling
Operations Research
Business Strategy
Access
Start Ups
Performance Improvement
Policy
Simulation Modeling
Integration
Conference Organization
Linda Laganga Education Details
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Operations Research -
Gpa 4.0 -
Clinical Mental Health Counseling -
Operations Research & Statistics -
Applied Math And Computer Science
Frequently Asked Questions about Linda Laganga
What company does Linda Laganga work for?
Linda Laganga works for University Of Colorado Boulder
What is Linda Laganga's role at the current company?
Linda Laganga's current role is Mental Health Counselor and Business Educator.
What is Linda Laganga's email address?
Linda Laganga's email address is ll****@****ado.org
What is Linda Laganga's direct phone number?
Linda Laganga's direct phone number is +172035*****
What schools did Linda Laganga attend?
Linda Laganga attended University Of Colorado Boulder - Leeds School Of Business, Front Range Community College, Rivier University, Rensselaer Polytechnic Institute, University Of Rhode Island.
What are some of Linda Laganga's interests?
Linda Laganga has interest in Social Services, Children, Education, Poverty Alleviation, Science And Technology, Arts And Culture, Health.
What skills is Linda Laganga known for?
Linda Laganga has skills like Leadership, Process Improvement, Strategic Planning, Healthcare, Management, Operations Management, Program Management, Research, Data Analysis, Nonprofits, Project Management, Employee Training.
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