Global Leader within the Salesforce Customer Success Product Education Organization.I lead a global team of Success Guide cloud product experts that deliver best practices and adoption programs as a part of the Salesforce Premier and Signature Offerings.

I have the responsibility to manage and direct a Customer Success Team of 7 individuals covering 10 states in the Midwest. In this role, the goal is to ensure a excellent customer experience through full deployment of our mainframe and distributed solutions across the enterprise, to drive a portfolio of activities within my team that will improve the success of our customers faced with challenges related to software, integration, process, architecture, or deployments in some of the largest companies in North America.

In this position I was responsible for developing, enhancing, and driving the Distributed Value Program (DVP). The goal of DVP is to assist CA clients in generating additional value from the distributed product/solution they have already invested in from CA. This program ultimately provides a value add benefit from being a CA client and purchasing and implementing a CA product/solution.

As Account Manager, I was responsible for generating new sales opportunities within a named account base of Fortune 500 customers across manufacturing, insurance, retail/distribution, and business service industries. I was the primary customer relationship owner responsible for developing, coordinating, and executing on a strategic sales plan for each of my assigned accounts. Key Responsibilities: Own and coordinate all aspects of account activities including Solutions Sales, Implementation & Optimization Services, and Education of all CA Solutions Maintain an understanding of customer’s business and strategy Develop an Account Plan on how the CA Team will execute against the customer’s initiatives Develop & maintain C-Level relationships to validate and align to projects and initiatives Negotiate all contracts between CA and customer Manage CA Team and align all account activities Keep an accurate pipeline and forecast of opportunities

As a Solution Strategist for the Enterprise Management and Service Management Solutions, I was responsible for selling product, services and education and ensure a satisfied customer base to build a sustainable book of business for future success in my defined territory. As a sales professional I was responsible for coordinating all aspects of the sales cycle, including presentations, demonstrations, negotiations and the closing process. I was aligned with 45+ accounts in my territory. I am responsible for maintaining accurate forecasts in the Sales Forecasting System; while providing regular pipeline forecasts and business health checks to the Sales Manager. As a Sales Executive I work closely with Customer Advocates, CATS, Sales and other members of a virtual account or opportunity teams.

Generate education sales through new product sales.Control sales, support and marketing activities of the various accounts assigned to a specific territory to ensure maximum client satisfaction.Build and maintain relationships with CA products sales, pre-sales, CRO and services personnel.Provide training or sales related information to Product Sales in order to ensure an appropriate level of education is included with every CA product sale.Develop Learning Paths, Rapid Learning Paths or Client Specific Education solutions to support implementation of CA technology.Educate Product Sales on the value-add that CA Education can provide in developing new product opportunities by solving business problems with CA Education services.Submit monthly forecasts of qualified sales opportunities that are expected to materialize in the coming month.Responsible for territory development & sales cycle tracking utilizing Target Account Selling (TAS).Co-ordinate appropriate visits to clients by either local senior management or visiting CA experts.Co-ordinate sales support functions with the education personnel to ensure clients have clear understanding of the service being provided.Obtain relevant data on quality related problems which occur as education services are delivered to clients and arrange for such problems to be brought to the attention of the Sales Manager for appropriate actions.Coordinate delivery of training with ECRM and/or other CA Education resources.Ensure that purchased training is delivered in a timely manner.Responsible for personal skill development.

As a Customer Relationship Manager I worked to establish, develop, and maintain long-term business relationships, becoming a recognized valued partner by providing a level and quality of service that exceeds their expectations. I would act as technical liaison to ensure a timely response and resolution to all technical and/or business related issues. Another key role was to identify, develop, and maintain, CA reference sites. On a daily basis I was responsible for maintaining comprehensive knowledge of CA’s products, events, support, and service offerings. I would conduct on site customer visits as required, to assist in technical trouble-shooting, ocument all activities in appropriate customer database and maintain internal reports. It was important to be able to communicate with all levels of internal/external management and be able to articulate the value proposition of the CA techology.