Linda Leger Email & Phone Number

United States

• Supporting collaboration of all Team Leaders in the development and dissemination of best practices, resource directories, staff training curricula, Enrollee health and psycho-education materials or trainings, and other program enhancement initiatives• Developing processes to track member eligibility, new assignments, and disenrollment in support of claims processing reconciliation and payment verification.• Developing reports and identifying trends of operational activity and quality on behalf of Affiliated Partner Care Coordination Teams.• Researching options for technical assistance projects, collaborating and coordinating with invested parties to meet deadlines and deliverables.• Assisting the BHCP director and BHCP Business Systems Administrator with tracking interactions and addressing issues with implementation and use of the electronic care coordination platform• Working with Program Director to develop and implement operational processes based on contractual requirements and business needs.• Managing the flow of data, communication, and information between the administrative office, ACO/MCO contracted partners, and others. • Maintaining and organizing necessary databases and files, and other functions necessary for coordinating the operations of the program.

Waltham, Massachusetts, United States

• Created and manage multiple SharePoint List and Dashboards to improve automation and track processes for Property Services. • Created training documentation and use to train Clerks and Field Supervisors on new processes, procedures and entry of information into SharePoint lists• Created and use SharePoint lists and dashboards to track the janitorial and HTC invoices and produce reports for the VP and Facilities Supervisors(FS). In addition, my rejected invoice SharePoint list and dashboard which we use in weekly briefings with the FS and vendors to keep everyone up to date on their status.• Collaborating with the Process Improvement and Performance Dept. I helped design and independently manage the government mandated COVID cleaning audits using SharePoint lists and dashboards. COVID tracking process documentation; Set up and provide accurate and timely status updates, monitor SharePoint for reactive and proactive cleanings, follow up and invoicing • Manage process improvement projects in order to improve efficiencies within National Grid Facilities Services organization.• Vendor invoice tracking, approvals & analysis, Facilitator of Vendor meetings for status updates• Assist in the design and creation of meaningful monitoring, alert systems, dashboards and reporting for the COVID initiative• SAP reporting & entry - Invoice payment analysis, PO tracking, invoice confirmations

Marlborough, Massachusetts

Administrative support for the Director of Health Economics and Market Access and the Director of Urology and Pelvic Health Marketing Department. Detailed tradeshow coordination. Complete content requests from Health Care Providers. Process and approve Grants for Fellowships. Facilitate contract process and approvals. Workflow and time management process improvement through advanced knowledge of data reporting, Excel and pivot tables, and by utilizing available technology. ▪ Provides advanced administrative assistance to the Director of Health Economics and Market Access (HEMA), and the Director of Urology and Pelvic Health Marketing Department and teams, including calendar management, travel arrangements and expense reconciliation.▪ Anticipate and coordinate projects/assignments, organizes schedules, to meet deadlines. Gather and prepare data in preparation of upcoming projects; identified future needs to complete projects.▪ Manage and coordinate complex, global, multi-site project calendar, assisting with meeting scheduling, off-site summits, and integration communications. (MS Outlook)▪ Established PO#s and processes invoices for vendors engaged by the HEMA team. Communicates with Accounts Payable and Global Business Services as needed. Facilitates vendor contracting processes, including Master Service Agreements and Statements of Work, including requirements specific to the engagement of Health Care Providers.▪ Schedules and coordinates team meetings for HEMA and UROPH teams, to include staff across various geographies. This includes telepresence and videoconferencing logistics.▪ Uses Microsoft Excel to compile and organize data, to support quarterly reporting on team member activities and progress toward corporate objectives.

Needham, Ma

Advanced support for Facilities and Construction Departments. Direct support for Facilities Director, CFO and COO. Maintenance Connection database management of preventive maintenance schedules, project management, daily facilities maintenance and capital improvements for 27 sites.▪ Assist the COO and Facilities Director with the management of the company’s facilities, construction and property management activities.▪ Take and dispatch work orders to technicians according to priority in a timely manner. ▪ Track and close out work orders, invoice tenants and properties for services provided. ▪ Coordinated vendors for facility projects.▪ Manage contracts and relationships with critical suppliers and service providers to ensure cost effectiveness and operational continuity. ▪ Implementation of processes for building and equipment maintenance.▪ Prepare construction bid comparisons. ▪ Work with financial staff to update project budgets, costs to date, and variance reports.▪ Coordinate projects with tenants, contractors and company field staff.▪ Respond to questions regarding construction and property management contracts, scheduled activities, and project schedules.▪ Assist with preparation of project logs and overall recordkeeping.▪ Review contractor invoices for conformity to contract documents.▪ Respond to emergency and urgent property management issues, as needed.▪ Assist in project close out and record keeping.

Lowell, Ma

Advanced support to Executive Directors and VP’s. in addition to providing technical and general support to a local group of 140+ resources. Back-up support for 300 end users in Chicago and 250 end users in Tampa. Information Technology Risk and Security Reporting. Disaster Recovery Coordinator and Facilities Management.▪ Responsible for the equipment needs of domestic organization (140+ end users) including refreshing of PC’s and coordinating the migration from Windows XP to Windows 7. ▪ Risk Assessment Reporting and Data Analysis; report distribution and follow up on high risk assessment numbers for IRMs and Risk Management. ▪ Maintain onsite inventory of Laptops, Desktops, VDI and all peripheral equipment. ▪ Contributed to analysis to drive adherence to corporate risk training across the IT organization▪ Saved $20,000 in facilities expense by driving study to determine efficiencies in resource usage▪ Created and manage group SharePoint site. ▪ Act as liaison between end users and technical support in order to efficiently expedite solutions to technical issues.▪ Coordination of local office space for multiple lines of business across two towers with over 10k square footage. ▪ Onboard, off board, and transfer end users in and their assets in a timely manner to mitigate risk. ▪ Technical knowledge and proactive efforts resulted in a savings of $300k to our LOB in 2012.▪ Complex document preparation using PowerPoint and Excel as needed. ▪ Disaster Recovery Coordinator. ▪ Facilities Management.

Supported all branch activities regarding sales of mutual funds, stocks and bonds including: managing calendars, scheduling meetings with vendors and clients; appointment preparation; calculating insurance and annuity quotes; and building strong business relationships. Managed daily account inquiries and cost basis analysis for clients; issued checks; wired and transferred funds per client request.Established plans and procedures to support one of the fastest growing branch in company; Invited to Home Office (2007) to demonstrate office administrative operations to Branch Trainers; recognized for operational excellence, as one of the top branches in the firm.Merited fast track promotion from Branch Office Administrator to Senior Branch Office Administrator after only three years of service .Trained new Financial Advisors on computer systems, compliance issues and advised on start-up business operations. Provided training on office administration, compliance regulations, account processing and marketing tactics for new Branch Office Managers.Took on all seminar preparations, marketing initiatives, opening accounts and transfers; initiative allowed Financial Advisor to concentrate on sales, without unnecessary interruptions.