Linda L Schettko Email & Phone Number

Elgin Il

Assuring that all donations are recorded and that each donor receives a thank you letter.

Schuamburg Il

Converting itemized billing documents to Excel tables for the medical field. Backup for the Team Lead who assigns work to each team member.

Arlington Heights Il

Facilitate various workshops - Power Employment, How to Work a Job Fair, and Targeted Resume.Workshops cover topics about setting goals, job search strategies, resume writing, interviewing skills, and working job fairs.Content development for the Manufacturing Internship program. (Project in progress.)Design PowerPoint presentation, role play, exercises, and train-the-trainer

Northbrook Il

Software training to clients converting to new Enterprise system. Taught US and International clients at all levels of the company and technical proficiency. I.e. - President, purchasing, customer service, shop, etc. Documentation responsibilities included customizing course content to the client's needs and updating user guides with system upgrades.Vetted client recommendations for system enhancements and submitted to IT Development team for consideration and scheduling.Support existing clients with additional education, vet system issues, answer questions, or correct user errors.

Warrenville Il

Job Title change from Business Analyst to Technical Support AnalystUS and International external customers were on-boarded to their purchased print procurement website(s). Training typically conducted via webinar to their end users of the system. Support materials added to their website included job aids, user guide, and/or tutorials.US internal customers received systems training in alignment with their role. Customer service skills were incorporated into the training with the goal of always providing excellent customer service. Existing internal customers received additional training as their roles or requirements changed.Project Manager for, designed, developed and implemented, the training program for the Sales/Customer Support roles. A needs assessment, performance gap analysis, and research of existing documentation and videos was part of the development of the program. Additional documents and videos were created to fill gaps in the curriculum. Implementation of the program guarantees that new hires can start their training on day one; existing internal customers can improve their knowledge and meet competency expectations. An extra benefit of the program was that all internal customers could use the materials as reference.Partnered with an IT team to incorporate external customer training in their new hire on-boarding process. The team found that this gave the system developers an understanding of how the customer uses the system leading to a decrease in rewriting code and an increase in customer satisfaction. Team member on project to improve efficiency at a plant. Supported all departments throughout the plant by providing system training. Their ability to enter orders accurately and search for information quickly improved, decreasing the amount of time needed for these tasks. Assessed processes looking for weaknesses that could be strengthened. Submitted suggestions for improvement to Project Manager.

St Charles Il

This was a supervisory level position.New hire training curriculum included systems and customer service skills delivered using classroom and on the job training plus coaching. Provided continuing education for existing customer service representatives - system and process updates, refreshers on soft skills and SOP changes using classroom or one-on-one delivery. Create and maintain documentation supporting training. Lead trainer during relocation of National Customer Service Center to Chennai India. Used creative solutions to overcome cultural and language barriers. An example of this is when emails were written to sales. Their culture uses an indirect communication style where Americans use a direct communication style. The emails were unclear to what was needed. I coached all new hires on how to be more direct which lead to more effective communication. Mentored management and quality staff for 2 years after relocation was completed.

General Studies

Education record