Linda Tucker Email & Phone Number

Ottawa, Canada Area

Ottawa, Ontario, Canada

• Perform Business Intelligence Management Centre'a (BIMC) operational requirements by producing the Agency’s Program and Corporate Dashboards, analyzing and editing data and business issues, formatting visuals and charts for data integrity and quality control to provide the dashboards, which contain high-level business intelligence/planning information to Senior Management Committee (SMC) quarterly.• Other activities include liaising and meeting with Business Line (ie. Operations, Programs and Science) and Corporate support client leads, designing and completing enhancements, ensuring Governance and secretariat activities are completed and ensuring all processes and information are tracked and up-to-date on the SharePoint and Merlin sites. • Team lead to coordinate the non-technical activities of the CFIA RDIMS Outlook Integration project in preparation for Shared Service Canada’s (SSC) Email Transformation Initiative (ETI) including the coordination of drafting, and producing all correspondence and project, issues and communication documentation.

Information Management And Information Technology Branch - Ottawa

• Coordinated the Information Management (IM) Business, Procurement and HR Resource plans, Senior Management meeting’s Record of Decisions, the activities on CFIA Preparedness and Readiness for Email Transformation Initiative (ETI) and new Recordkeeping (RK) initiative, which included developing and delivering communication plans, products and messaging, partnering with branch coordinators and providing litigation e-discovery on behalf of the IM Directors office, along with researching, analyzing Data Asset Inventory project on behalf of Information Architecture• Developed internal central branch plans branch plans, policy, reporting and responses that fed into CFIA’s long term plans (ie. IMITB Emergency, Campaign, Capacity, Procurement, CFIA Investment plans, ATIP, Question Period, MAF, DPR, RPP, Audits, MRAPs and Evaluations, etc.) and coordinated other horizontal initiatives, by coordinating cross branch liaising with senior management, colleagues and other CFIA branches, evaluating incoming requests to understand and determine requirements, information technology methods, techniques and practices, gathering, researching and analyzing information and results, providing advice, making recommendations, proposing and producing timely responses and story-line • Consulted cross branch and within IMITB, coordinating, providing input and editing IMITB policies and changes through Governance to aid in establishing the IM/IT Policy framework and communicate policies to branch and clients• Initiated, researched and produced IMIT Tip of the Month in consultation with clients, CSD and Public Affairs• Created new IMIT Branch Merlin main web page design and provided input on next generation webpage solutions• Assisted with coordination of IMIT Branch service catalogue on Merlin and more detailed technical service catalogue by gathering feedback from various stakeholders, proposing options and implementing the approved solutions

Renewal & Capacity Office, Ppb And Office Of Emergency Management, Operations

Project Coordinator, Renewal & Capacity Office, PPB• Managed branch Executive Performance Agreement and Talent Management tracking and reporting weekly on completion ratio resulting in the highest branch completion rate of 98%• Prepared executive strategic decks, presentations, briefing notes and communications based on research, analysis, recommendations and solutions provided to senior management on HR and administrative branch initiatives/ processes• Produced departmental policy, guidelines and reports to assist senior management with decision-making, developing and communicating processes, procedures, expectations and applicable timelines to branch• Coordinated with Executive Group Services and Branch Senior Management and Executive AssistantsProject Coordinator, Office of Emergency Management, Operations• Managed creation, research, validation, updates and organization of the various technical documentation such as Emergency Readiness Calendar, Lessons Observed Repository and National Emergency Response Team (NERT) to ensure proper records management process in place and followed within RDIMS and Merlin intranet• Communicated and coordinated in a consistent and timely fashion with OEM counterparts and Business partners nationally to exchange/relay information and maintain strategic alliances• Planned the CFIA’s annual Emergency Preparedness Week event, including the preparation of briefing notes to senior management, agency communications, logistics, presentations and budget expenses• Provided emergency support services in NEOC for Avian Influenza incident and as required

Office Of The Executive Director, Operations - Ottawa

• Prioritized, managed and organized daily activities for the office of the Executive Director (ED) including calendar, schedule, meetings and binders, folders, appointments, conference calls and plans, travel and hospitality arrangements• Managed internal and external communication for the ED’s office (via telephone, correspondence, facsimile, electronic mail, walk-in) acting as primary contact handling and controlling enquiries and responses to complex issues• Produced, managed and monitored the routing of timely responses, coordinating with subject matter experts on Access to Information (ATIP), ministerial, executive correspondence and memoranda requests using Ministerial Docket Tracking System (TRECS) and Records Management System (RDIMS) • Developed, planned and provided advice on administrative procedures, system and guidelines to control and coordinate the flow of information into and out of the ED’s office including RDIMS document management• Supervised the work of the administrative assistant and provided functional guidance, direction and supervision • Managed the process for Senior Managements Performance Agreements and Talent Management forms• Produced finance reports, organized weekly budget meetings which rolled up into the overall Branch budget planning activities along with providing financial advice, direction and making recommendations to the Senior Management

Office Of The Executive Director, Operations - Ottawa

• Prioritized, managed and organized daily activities for the office of the Executive Director (ED) including calendar, schedule, meetings and binders, folders, appointments, conference calls and plans, travel and hospitality arrangements• Managed internal and external communication for the ED’s office (via telephone, correspondence, facsimile, electronic mail, walk-in) acting as primary contact handling and controlling enquiries and responses to complex issues• Produced, managed and monitored the routing of timely responses, coordinating with subject matter experts on Access to Information (ATIP), ministerial, executive correspondence and memoranda requests using Ministerial Docket Tracking System (TRECS) and Records Management System (RDIMS) • Developed, planned and provided advice on administrative procedures, system and guidelines to control and coordinate the flow of information into and out of the ED’s office including RDIMS document management• Supervised the work of the administrative assistant and provided functional guidance, direction and supervision • Managed the process for Senior Managements Performance Agreements and Talent Management forms• Produced finance reports, organized weekly budget meetings which rolled up into the overall Branch budget planning activities along with providing financial advice, direction and making recommendations to the Senior Management

Plant Breeder’S Rights, Plant Production & Feed Section, Animal Health Division

Plant Breeder’s Rights, Plant Production Division-Ottawa• Managed provision and enhancement of database along with client, administrative and financial support services to support operations • Produced statistical information and the Plant Varieties Journal for publication and quarterly posting on Internet• Responded/corresponded with external clients on general or unique enquiries, application and information• Processed new client applications and those eligible for Grants for Rights, tracking renewals, collecting fees, issuing receipts and refunds, performing cost-recovery activities and monthly revenue reports for senior managementFeed Section, Animal Health Division-Ottawa• Managed various administrative duties including planning and overseeing workshops, external stakeholder conferences and meetings and completing all necessary logistics and travel arrangements, maintaining and monitoring budgets, HTML editing, webpage updates and entering registration data in Corporate systems (MCAP, PRS & Feed Mill Inspection Database)

• Delivered solutions for internal product design groups establishing and coordinating weekly meetings with clients, producing comprehensive reports, providing timely communication on issue resolutions and new client requirements• Designed and implemented issue tracking, escalation, client metrics and customer satisfaction processes that highlighted problem areas, established service delivery benchmarks and ability to measure them

• Delivered, tested and verified enhancements, fixes and training solutions to clients of global issues tracking database, • Developed and monitored common processes, leveraging efficiencies and best practices and identifying potential improvements to administrative systems