Responsible for strategically important suppliers of critical outsourcing and IT. Analysis of spending patterns, trends, market, cost drivers, and potential synergies. Lead, maintain, develop, and manage strategic supplier relationships. Prepare and draft RFI. Perform contract negotiation and drafting. Supplier management and identification of development needs/initiatives. Ensure risk mitigation when choosing new partners. Cross-organizational collaboration with business units, IT, legal entities, and external suppliers.

- Strategic Vendor Manager, Mærsk A.P MøllerResponsible for developing scorecard (establishing KPIs), organizing a strategic partner repository (Sharepoint site), managing both operational and executive board meetings involving some of the company's largest and most complex International IT suppliers. - Service Manager, Saint GobainResponsible for fulfilling bandwidth requirements in the Nordic and Baltic regions on schedule and wthin budget, monitoring consumption, implementing necessary adjustments, and obtaining pricing estimates from International Telecommunications vendors. Facilitating all bandwidth inquieries concerning new sites openings or upgrade to existing ones - while maintaining a close dialogue with the business to anticipate future demands.- Service Manager, NordeaResponsible for finding and deploying IT solutions that align with requirements of both IT department and the business. Conduct internal customer meetings to grasp their needs, as well as the products and services offered – thereby fostering efficiency and contributing value to the business. Responsible for requesting business cases, ensuring the optimal digital configuration, and holding end-to-end accountability for processes encompassing user requirements, delivery, documentation, maintenance and the establishment of clear roles and responsibility. Overall to streamline and enhance processes, reducing the frequency of manually issued change request and the associated time-intensive approval procedures.

Responsible for daily operational change management process which encompasses coordination, planning, and review, in addition to initiating the weekly Change Advisory Board (CAB). Leading the project evaluation for the Change Management Process, which includes the redesign of the ITSM system (JIRA) to guarantee system support. This involves developing workflows, transitions, dashboards, PowerBi Plugin, and establishing the form and format for reporting changes, followed by implementing and communicating these changes across the organization. Responsible for establishing a Transition Management process that aids in the seamless transition from project delivery to operation, complete with a well-defined RACI matrix.Responsible for outlining the interfaces with other collaborative departments to clarify roles and responsibilities through the use of a RACI matrix.Accountable for formulating a decision proposal for a prospective ITSM system that will bolster ITSM processes in the future, detailing feature capabilities and financial advantages.

Responsible for OPEX forecast and budget, engaging in negotiations for IT service contracts and agreements, ensuring vendors meet their contractual commitments, monitoring performance metrics (KPIs), establishing Strategic Partnerships, consolidating vendors, managing sourcing, implementing cost-saving measures, developing workflow processes, and maintaining adherence to the governance structure.

Responsible for building bridge between IT-provider and customer ensuring the fulfillment of contractual obligations (SLAs), aiding in troubleshooting, orchestrating the coordination of incident and change resolutions, conducting status meetings, generating KPI reports, and providing contributions to tenders and contracts.

Responsible for building bridge between IT-provider and customer securing a successful transition to ensure a smooth transition including the establisment of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), aligning incident and change management processes, as well as developing Standard Operating Procedures (SOPs) and a service catalog that encompasses service agreements, concepts, and processes.

Responsible for the design of a new warehouse layout and the documentation of its processes as well as drafting specifications for a new contract management system and providing assistance with the recovery of unsuccessful IT outsourcing projects.