• Managed total store level operations for over 70 employees, including staff hiring, training, developing, and scheduling for 3 locations: Boston ($1M sales plan), Burlington ($2M sales plan), and Natick ($3M sales plan)• Delegated tasks to maintain store upkeep, ensuring a consistent, positive customer environment• Oversaw inventory control, payroll, supply ordering, receiving, merchandising, and store maintenance• Coordinated with a team of 5 managers to effectively coach employees, address customer concerns, and mitigate product loss• Conducted new hire onboarding orientation and new product rollout training• Delivered performance improvement plans, evaluations, and individual development plans • Cross Functional Team Management• Created and implemented standard operating best practices

• Supervised, recruited and developed approximately 80 sales associates and 6 supervisors to achieve the highest levels of personal performance and customer satisfaction• Prioritized, planned for, and adapted to business needs for a projected sales plan of $45 million• Provided PPI analysis for saving opportunities • Acted as a liaison between over 150 buyers, planners, and vendors, leading to successful merchandising for the 78,000 square foot store and website• Participated in vendor analysis, selection, and meetings to provide corporate feedback on merchandise assortment, sales, on-hand counts, and customer feedback• Managed large corporate in-store events for vendors and loyal customers, such as Bar Mitzvahs, celebrity charity events, and vendor events• Mediated employee conflict and communicated direction among 10 Departments

• Responsible for personnel management, merchandise presentation, and store operations • Established sales goals, managed budgets, and devised sales forecasts for $3.5M sales plan• Maximized sales and profitability of assigned areas through execution of company programs• Interviewed, hired, and evaluated performance of over 50 hourly associates• Worked with business leaders within the district to ensure merchandise changes aligned with sales patterns

• Responsible for overseeing operations with $1.5M sales plan• Handled sales tracking and reporting, inventory control, and employee payroll• Spearheaded the new hire onboarding process through internal and external sales orientation, product training and education, and creation of employee learning maps • Trained and developed a team of 15 full and part-time employees• Ensured excellence in customer service and resolved all issues at the store level