Dear Preferred Customer,This is Linda Duncan from Avenue Tax and Avenue Insurance.Just wanting to fill you in as a Preferred Customer, to let you know that we are now offering Auto, Home/Renters, Commercial Insurance through Avenue Insurance. SR-22 and Mexico Insurance are also available.*No credit Checks*Suspended License, no problem... We have you covered!Also, I'm now a certified Notary Public and will be offering this service at the office as well.***Preferred Customer, Be sure to come in and see me or give me a call to schedule your appointment for an insurance quote. I look forward to seeing you outside of tax season and look forward to your continued business. (No more seasonal for us).“For your prompt and affordable insurance needs”Thanks and hope to see you soon...Linda DuncanAvenue Tax & Avenue Insurance1800 N Galloway St, STE 300Mesquite, TX 751499722165700 (office)9722165702 (fax)2142904661 (cell)Avenue Insurance is now opened and ready to handle ALL of your Insurance needs…

Seasonal job from January through April annually. - Responsible for recruiting and hiring new staff - Process state and federal taxes with effective accuracy - Conduct phone estimates for potential clients - Perform special project as required or requested - Responsible marketing of company services and promotions. - Process Rapid Anticipation Loans (RAL) and customer cash advances. - Role requires strict confidentiality of company related, customer, and employee related business.

Claims Examiner III2006-2009 - Reviewed, researched and calculated adjustments for processed claims - Responsible for closed item follow-ups in our daily QUE - Maintained effective communication with supervisors and other examiners - Communicated with providers daily with good business etiquette - Communicated to other BCBS plans through ITS and via phone - Identified and communicated the team’s training needs to management - Researched and responded to written inquiries from providers, other BCBS plans, and billing data. - Performed special project as required or requested - Role requires strict confidentiality of company related, customer, and employee related businessQuality Auditor2002– 2006 - Reviewed random sampling of written and telephone inquiries for accuracy - Entered and recorded quality reports in EPPS database system - Maintained effective communication with supervisors and account reps - Identified and communicated training needs to management - Provided back-up support to staff when needed due to excessive workload or staffing shortage - Performed special project as required or requested - Role requires strict confidentiality of company related, customer, and employee related businessAccount Representative III2001 – 2002 - Performed various clerical activities i.e., copying, filing, typing, faxing, taking messages, etc. to support department - Received, researched and responded to inquiries from subscribers, field offices and groups regarding product, eligibility, enrollment, billing information and procedures to change membership information in a timely manner. - Assembled enrollment information and marketing materials for mailing - Accurately determined eligibility and calculated premiums. - Researched, reconciled and allocated premium payments - Performed the transactions in a mainframe database for maintaining membership records - Prepared daily productivity reports and weekly aging reports

- Responsible for recruiting and hiring new staff - Supervised staff by overseeing the workflow of the store - Exceeded productivity goals and interpreted various reports - Coordinated activities for contests and incentive programs for staff and customers - Handled questions, problems and solutions to customers and staff - Maintained inventory levels for store - Monitored all cash handling and funds processed - Responsible for store marketing and visual presentations. - Responded to telephone, written questions concerning store and staff.

- Responsible for recruiting and hiring new staff - Supervised staff by overseeing the workflow of the store - Exceeded productivity goals and interpreted various reports - Coordinated activities for contests and incentive programs for staff and customers - Handled questions, problems and solutions to customers and staff - Maintained inventory levels for store - Monitored all cash handling and funds processed - Responsible for store marketing and visual presentations. - Responded to telephone, written questions concerning store and staff.