Linda Grant Email & Phone Number

Oklahoma City, Oklahoma, US

• Responsible for support and administration of the ServiceNow platform.
• Creation of new Catalog Items and modification of existing Catalog Items.
• Work with the ServiceNow Architect providing support for new ServiceNow Upgrades.
• Implementing Project Management and Resource Management applications to allow IT leadership one place to visualize all projects and resource capacity. Implementation includes the new Project Workspace, Resource.

Oklahoma City, Oklahoma, US

• Responsible for the ongoing support and administration of the ITSM platform.
• Sole team member performing the tasks required to upgrade our ServiceNow Environment. Upgraded from Orlando to Quebec and then Quebec to Rome, which included keeping the effort on schedule by attending daily scrum.
• Creation of new Catalog Items, Repair/Modification of existing Catalog Items.
• Responsible for implementation tasks including creation and promotion of update sets between environments.
• Dashboard and Report creation for Sr. Leadership
• Revision and configuration of Groups.

Boston, Massachusetts, US

• Responsible for the day-to-day administration in support of Incidents and Service Requests including creating and managing user accounts, group management and bulk data uploads.
• Creation of new Catalog Items and repair/modifications of existing Catalog Items.
• Develop and deploy custom applications.
• Work with the ServiceNow team to maintain an ongoing knowledge of customizations within the system.
• Identify inefficiencies and develop a plan to implement solutions to rectify the inefficiencies.
• Perform deployment of update sets, manual data movement and configurations.

Andover, Massachusetts, US

• Provided second level support for ServiceNow incidents, issues, or questions.
• Follow an agile methodology to implement monthly ServiceNow releases.
• Work with stakeholders to gather and document requirements, acceptance criteria, and artifacts for ServiceNow enhancements.
• Configuration of user accounts and roles.
• Identified multiple issues within the system and proposed best practice solutions to management for repair of the issues.

Worcester, MA, US

• Lead Application Analyst on the implementation of the ITBM suite. Participated in all requirements and design meetings, lead UAT, created training documentation including labs, provided end user training, and drove.
• ITBM Implementation and administration, with a focus in Demand, Project, Resource and Time Management.
• ServiceNow implementation and administration experience, including ITBM, and ITSM.
• Provide second level support for ServiceNow incidents, issues or questions.
• Member of the Resource Management Improvements Council as the technical lead tasked with continuous improvement of the resource management process.
• Facilitate Resource Management Office Hours on a weekly basis to assist the IS department with questions regarding the process and how to perform the actions in the system.

Worcester, MA, US

• Working under the supervision of the Director of Methodology within the Value Delivery Office, responsible for tracking and monitoring demand management, administration of the Project and Portfolio Management tool and.
• Worked to restructure the IS Work List that was in use when joining the Value Delivery Office by taking an 85% manual process and condensing it to a 35% manual process.
• Continually worked to improve the processes and user adoption of the Clarity Project and Portfolio Management system after a successful upgrade from v13.1 to v15.1.
• Worked as part of the team to gather, organize and size FY18 demand in preparation for review by Senior Leadership.
• Member of the Demand Management Team, which includes initial intake of demand, monitoring demand, assisting management with demand planning, developing standard and ad hoc reports for demand and portfolio management.
• Business Analyst work for small projects, which includes: gathering business requirements and assisting Project Managers with other project tasks and documentation creation as requested.

Woonsocket, RI, US

Worked under the supervision of the Senior Director of Advertising production to quantify all work funneled through his team in an effort to ensure the department was at its proper headcount which would allow for justification of any additional resources.-Communicated with team members to gather all work completed by their team to generate a snapshot of.

Round Rock, Texas, US

Contract position within EMC assisting the Global Business Operations team with meeting deliverables to free up capacity for the testing of a company-wide rollout of MyQuotes.-Assisted personnel in Cork with TA reassignments by accessing and comparing data from SAP and SFDC to ensure quality and accuracy.-Leveraged SFDC to help with SAP implementation.-Run.

Woonsocket, RI, US

Provide analysis of health systems, including Maps, charts, graphs, profile sheets and Health System/Hospital Statistics data, to the senior management team to use for strategically planning next steps for building a solid client base. -Represented the Health System Alliance (HSA) team and worked alongside the MinuteClinic and Development Teams within CVS.

Provide all administrative support for the CEO, CFO and Vice President of Purchasing for a 250-million dollar Firearm Wholesale Distributor. Provide administrative and accounting support for an additional company (AZTAR Group, LLC.), owned by the CEO of Davidson’s. Assisted the Arizona HR Department by acting as an HR liaison for the North Carolina.

Columbus, OH, US

Deliver all administrative support for the 7-member operations team responsible for the construction of multiple commercial projects. Prepare contracts and change orders to issue to subcontractors on an as needed basis.-Assisted the Estimating Manager with reconciliation of project budgets to ensure all costs are budgeted for correctly.-Collaborated with.

Raleigh, North Carolina, US

Delivered administrative and accounting support for the 8-member property management and maintenance team charged with overseeing management and maintenance of a 3 million square foot commercial portfolio. Prepared capital improvement requests and contributed to budget development. Organized tenant appreciation events.-Tracked and ensured budget compliance.

US

• Created lease proposals for more than 200 sales representatives in the Healthcare and Senior Living division. Administered monthly invoicing, coordinated month-end processing and reporting, and calculated lease payoffs.
• Supported the sales team in achieving $3.4 million in sales within a 1-year period, and aided the Credit and Collection Manager with the sale of the entire $8 million leasing portfolio.
• Developed a leasing manual that standardized and documented leasing administration functions within the company.
• Collaborated with internal auditors to ensure leasing procedures complied with Sarbanes-Oxley requirements.
• Handpicked by the Credit and Collection Manager to assume billing functions in addition to leasing contract administration responsibilities. Performed billing for all sales orders. Processed credits for returned items.
• Handpicked by the Assistant Controller to audit company expense reports to ensure all necessary receipts were attached which resulted in reimbursement of duplicate expenses to the company.