Linda Noren Email & Phone Number

Milwaukie, Oregon

Provided front line tech support in a chaotic and constantly changing Windows AD/ MAC network to a company with approximately 400 users in about 20 Oregon locations - with 4 restaurants, 22 community newspapers, two radio stations, a farm, a couple wineries and a sand and gravel company!Processed WSUS and Secunia updates. Utilized Sophos firewall web filtering and anti-virus software, Barracuda email archiving, CrashPlan backup software, Exchange and AD Monitors, AD Audit, Spiceworks, NetOp and Bomgar. Worked extensively with Windows 8.1 Pro, Windows 7 Pro, Microsoft Office 2013, and MAC OS up to and including Yosemite.

Milwaukie, Oregon

Handled end-user requests by phone, email and in person regarding hardware and application issues, new software, software upgrades, mobile devices Performed computer upgrades, diagnosis and repair; installed, configured and tested workstation hardware and peripheralsSupported 130+ users, over 100 applications, about 170 desktops & 50 laptops in a Microsoft Windows Server/Active Directory environment (Windows Server 2003, 2008, 2012) with approximately 50 physical and several virtual servers Created user accounts with Exchange mailboxesConfigured and managed 130+ roaming profilesManaged Group PolicyPerformed operating system installation, configuration, networking and troubleshooting: Windows Server 2003, 2008 and 2012; Windows 2000 Professional, Windows XP Professional, Windows 7 Professional and Windows 8.1 ProfessionalInstalled and administered Microsoft Office 2000, 2003, 2007 and 2010 Professional: created customized transform files (mst’s) and Outlook profile files (prf's)Deployed software using Group PolicyDeployed antivirus software using McAfee ePO Deployed Windows OS and Microsoft Office updates using WSUSPlanned and implemented three City-wide hardware and two software refreshesPlanned, created, deployed & maintained customized departmental computer images.Utilized imaging software; some familiarity with SCCMAssisted in administering BMC Track-It HelpDesk Application Performed MAC's in Interactive Intelligence VoIP system, created and configured user accounts, investigated and resolved user issues, provided instruction to usersProvisioned & deployed Polycom phones; selected and assigned phone numbers for new staff; updated & posted phone lists to IntranetConfigured and supported Android phones and tablets, iPhones, iPads and Blackberries; including creating user accounts on BESConfigured and supported Nomad & GeoExplorer handhelds Tracked hardware from acquisition to disposition; kept equipment lists up to date

Portland, Oregon

Taught and tested chiropractic students on general physical and Orthopedic/Neurological examination procedures and physical diagnosisReviewed and critiqued students’ patient chart notes, narrative reports and treatment plans

Clackamas, Oregon

>Computer Technician: Computer assembly, upgrading, diagnosis and repair Installation of network hardware and computer peripherals Operating system installation, configuration, troubleshooting and networking: Windows NT 4.0 Workstation, Windows NT Server 4.0, Windows 95/98, Windows 2000 Professional, Windows Server 2000, Novell Netware 5.1, and Red Hat Linux 6.0 Installation and utilization of Microsoft Office 97/2000, FrontPage 2000, Adobe Acrobat 4.0, McAfee Virus Scan, Netscape Communicator 4.76, Internet Explorer 5.5, and GroupWise 5.5 Utilization of Power Quest Drive Image and Ghost imaging software>Computer Science Teaching Assistant: Assisted students with lab exercises in MS Windows 2000 Professional, PC Hardware II, Windows 95/98 and MS DOS classes Assisted Instructor in redesigning lab instructional materials and handouts

Milwaukie, Oregon

Assisted patients in recovering from injuries and various other maladiesConducted Chiropractic/Orthopedic-neurological and general examination proceduresPerformed physical diagnosis, laboratory and radiographic evaluationPrepared patient treatment plans, chart notes and narrative reportsPerformed diversified manipulation, soft tissue and various physical therapy modalities Supervised physical rehabilitationInteracted effectively with patients' other medical professionals, attorneys and third party payers Utilized HCFA forms, CPT-ICD coding & insurance billing proceduresTrained and supervised office personnelDeveloped office procedures and financial policies Managed accounts receivable/accounts payable, collected delinquent accounts

Associate Of Arts And Sciences (Aas), Network And Microcomputer Specialist, Gpa 4.0

Activities and Societies: Phi Theta Kappa

Doctor Of Chiropractic, Chiropractic, Class Salutatorian, Gpa 3.78

Bachelor'S Degree, Biology/Environmental Sciences

Environmental Science, Gpa 4.0