Operations Manager a daycare in Calgary, a licensed and regulated early learning center offering full-time daycare with a Montessori-based approach in each classroom.After joining this company as an operations assistant, I was promoted to operations manager within six months.Responsibilities:•Daily Operations: Ensure day-to-day operations ran smoothly.•People Operations: Manage the end-to-end process, including hiring team members, onboarding, and conducting exit interviews. Ensure internal processes and data accuracy.•People Management: Ensured compliance with team member shifts and ratios. Generate new process ideas to improve team productivity and leadership effectiveness.•Team Engagement: Foster a positive work environment by implementing strategies to boost team morale and engagement. Organize team-building activities and provided support to team members to enhance collaboration and job satisfaction.•Internal Systems: Build and maintain internal systems for daily operations, ensuring regulatory compliance.•Coverage Management: Manage employee scheduling to meet day-to-day needs.•Health and Safety: Conduct weekly and monthly inspections to ensure compliance with all relevant regulations.•Classroom Assistance: Provide classroom coverage when needed.•Family Support: Address family inquiries and manage families on the waitlist.Certification:•Early Childhood Educator Level 1•Early Childhood Montessori Assistant Certificate •Alberta Health & Safety Basic for Child Care Provider •Brain Story Certification 2024•First Aid CPR / AED Level C

Working in 3 departments in the store as:Cashier:- Working as a full-service cashier helping Customers pay for their goods -Getting buggies from the lot-Managing lottery booth-Supervising 6 self check-out tills-Customer service representativePrice Change :-Programming related to sales and price changes-Placing sale tags and labels on sale items-Printing label from the POS system as requested from store departments -Auditing all areas of the storm to ensure that labels are correct and in place as requiredHealth & Safety-Inspecting all departments and common areas within the store -Preparing audit documents for review-Creating monthly management summary reports for review in the monthly safety meeting-Post audit task management

Certified Level 1 Early Childhood EducatorCertified First Aid Attendant Assisting to improving internal process end to end for employee

Building STOQO by supporting the PEOPLE!Focus on:Specializing in HR Transactions including: managing the HRISsystem, setting compensation and benefits, improving payrollaccuracy, setting up the payroll process and creating processesrelated to HR management from on-boarding new employees tooff-boarding employees ending their time at Stoqo. I wasresponsible for teaching the business processes and corporatestrategy to the employees.Maintain good relationship between the company and theemployees.Holding internal events such as Townhalls, “Ask Me Anything”,Social Gatherings to improve employee relations and to providegeneral company updates.Monthly forecast budget for the HR department, which wassubmitted to the Finance department monthly.Acting as HR Generalist.

•growth•ownership•integrity•Promoted to more senior level with 10-15 people on my team, weworked together to achieve our defined targets each month tocontribute to the company’s growthAs Supervisor I was responsible for:Increasing same account repeatable sales.Strategies on comprehensive KPI target settingCascading the team’s KPI targets accordingly.Mapping the work processes, strategies and setting goals forsuccessful execution.Set up SOP & SLA on how to handle customer complaints, cuttingoff orders, following up with the customers regarding the itemsordered, delivery tracking and cooperating with the Operationsteam to reduce issues through continuous improvement.

After 3 months as the Service Coordinator I was promoted to the role of Senior Service Coordinator.My responsibilities included:Ensuring the day-to-day operational processes were followed. Providing customer satisfaction through excellent service Managing client relationshipsCoordinating the team’s activities with a focus on productivity in the work environment Managed customer issues or complaints and ensure problems are resolvedLed the team in achieving the growth targets that the organization had setManage account receivables and collectionsBuilt out the team through hiring the right people as we grew

For the first 3 months I was responsible for:Setting up meetings with prospects to sell our services.Following up with clients to take orders.Receiving client complaints.Follow up with clients on accounts payable issues.Creating invoices and sending them to the customers.Ensure on-time Customer payment were made.

Gran Mahakam is a 5 star, boutique hotel with a luxurious interior and delightful food serving Indonesian or Japanese cuisine. It has been in operation for 18 years since 1998. This hotel is known for it's great service and constant innovation to constantly improve the property. From here i would like to enhance my skill as a professional Public Relations in hospitality industry. At this hotel, I am responsible for the social media, administration, basic collateral, responding to feedback from the guests. I also have learned how to build good relationships with people, event planning, design and many more aspects of PR.

For 6 months internship, i earn so many skill as a Public Relations on how to build a good relationship with media partner, how to set plan for the marketing, media clippings, monitoring, write a press release and report to the corporate. Ritz Carlton Mega Kuningan has gave me a great experience and thank you for the opportunity!

6 months as an internship at Batavia Air in customer service department. Under the Supervisor customer service, i was responsibility for reservation, issued ticket, handle the customer's issue, and inform the re-schedule flight to the customer. I got many experience on how to handle the customer's issue and also about ticketing system.