Linda Savage Email & Phone Number

Irvine, California

Managing a fraud-focused team of analysts whose main function is to mitigate financial risk on the leading home design and home renovation platform. Meanwhile: analyzing fraud trends and investigating patterns; addressing consumer and merchant payment issues; reviewing E-comm chargebacks; recovering negative balances from merchants; working cross-functionally to spread awareness and train on what to look for; created and continually adding to SOP; expanding responsibilities to address… Show more Managing a fraud-focused team of analysts whose main function is to mitigate financial risk on the leading home design and home renovation platform. Meanwhile: analyzing fraud trends and investigating patterns; addressing consumer and merchant payment issues; reviewing E-comm chargebacks; recovering negative balances from merchants; working cross-functionally to spread awareness and train on what to look for; created and continually adding to SOP; expanding responsibilities to address payment fraud on the SaaS side. Show less

Irvine, California

Irvine, California

Highly skilled in manual review and chargeback disputes.

Irvine, California

Brea, California

Utilized problem-solving skills to triage customer product issues; technical skills to repair products; and excellent listening, verbal and written communication skills to exceed expectations on the job.Diagnosed and repaired Mac portables and desktops, iPhone, iPads, iPods, Apple software, and troubleshot environmental as well as 3rd-party issues related to Apple devices.

Brea, California

Repaired products and relationships in a fast-paced environment using proprietary systems.Managed dynamic flow of traffic at the Genius Bar by dealing with ambiguity and using time management to accommodate customers in need of technical support.Mentored new technicians to ensure proper service is delivered, technical troubleshooting is correct and inventory management processes are understood.

Brea, California

Delivered world-class customer service with an estimated nearly $1 million sales record in 2012.Certified in technical support in 2011 and facilitated personal training sessions as well as consumer workshops on Apple products and programs.

Brea, California

Implemented approved training materials and coached proper policy and procedural behaviors for on boarding and ongoing development.Redesigned POS transaction training material to be implemented by Specialists.Worked alongside upper management to coach, develop and promote Specialists.

Long Beach, California

Managed social media accounts and e-comm to promote brand awareness.Acted as buyer for Women’s streetwear and vintage items.Merchandised Men's and Women’s boutique.Hosted sample sales to increase foot traffic.

Westminster/Newport Beach, Ca

Oversaw operations and assisted in managing $2 million location.Educated employees on brand and product knowledge.Maintained exceptional store standards in organization and visual presentation.Acted as store liaison with visiting brand representatives.Conducted executive walk-throughs with the CEO, RDs and DMs.Created efficient shipment processing strategies.Executed product refresh floorsets multiple times per season.

Costa Mesa, California

Interacted with clients in daily meetings as well as conducted personal interview sessions and group discussions.Organized data systems, updated client file information, audited missing files required by the state.Assisted parole agents with client recovery update information.

Huntington Beach, California

Assisted managers in hiring and training new employees.Revamped customer service for Huntington Beach location.Increased foot traffic and sales by 20% amidst failing economy.