Linda O. Smith, Ma, Shrm-Cp℠, Phr is a Manager of Talent Experience at St. Jude Children's Research Hospital. Colleagues describe her as "Linda and her entire team rendered us an exceptional service during our stay at the Peabody Hotel. She went well above and beyond the duties, making sure that our group of guests had the most pleasant and memorable visit in Memphis. Linda's courtesy, personal approach and professionalism made us feel very special.", "As a supervisor and manager, Linda is detailed, organized, and flexible- key attributes to running a successful team of associates in the hotel industry. She runs her department efficiently but is able to adapt to last minute crises which occur frequently in the hotel business. Her customer service skills are calming and professional and she always makes herself available to an associate or a customer in need. She has a knack for knowing just the right way to handle a situation and endeavors to teach her team as they handle day to day situations instead of solving it for them or letting them figure it out on their own. She builds her team through teamwork and example. She is a wonderful manager who cares enough about her team to make the effort to get to know them as well as support them in their career path by always helping them advance themselves. She is supportive and goes out of her way to recognize and honor those who excel without ever drawing attention to the fact that she herself is the mentor and nurturer that helps those individuals blossom. It is a tough industry and a even tougher department but Linda does it without ever breaking a sweat. I highly recommend Linda Wade as a leader having worked for her and I can say without exaggeration- it was a complete pleasure.", and "I always found Linda to be extremely professional. She was poised, direct, and completed her tasks efficiently. I very much appreciated her warm and gracious manner. Linda was focused and highly motivated. It was very much a pleasure to work with her."