Linda Palank Email & Phone Number

• Developed subject matter expertise in maintaining systems used for tracking and designating tickets to be fulfilled.• Created reports to track tickets completed by multiple team members; resulted in increased effectiveness in tracking and fairly distributing tickets.• Trained 30+ team members across departments to index documents in between daily work to meet service level agreements for the documents received. • Completed all required bank, department and regulatory training to gain understanding and ensure compliance with company and federal regulations. • Identified and resolved problems with returned checks by contacting financial institutions, mail carrier company, and/or agent offices resulting in successful voiding and re-issuing of checks to ensure loan payment was made.

• Reviewed financial and identification documents for loan information accuracy in comparison to information entered into system.• Sought out by management to organize and lead special projects due to ability to complete them accurately and on time.• Ensured bank stayed in compliance with federal regulations by sending out 1000+ Adverse Action customer remediation letters to keep customer informed of document and loan information corrections.• Created step-by-step procedures, including screenshots, to enable new hires to immediately take on new tasks.

Earth City, Mo

• Supported 5 departments by completing 50+ reports regarding daily tasks, documents received, individual metrics, etc. and troubleshot any reporting issues.• Collaborated with business partners and vendor to enhance, create, or alter existing daily reports used to provide employees direction on what is priority for each day as well as daily, weekly, and monthly metrics of performance. • Organized multiple system and shared network drive accesses based on employment status, location, department, and job role for a multitude of departments, systems, and vendor websites.• Cooperated with IT department to test software after system enhancements to ensure the department could continue daily work in a live environment with no interruptions or errors. • Designed and managed 25+ procedures to ensure accuracy and uniformity for multiple tasks.

Greater St. Louis Area

• Collaborated with management to conduct new hire onboarding for employees within department.• Exhibited subject matter expertise of assigning loans to employees by analyzing location, agent, and capacity.• Finished line by line review of invoices received for accuracy of charges as well as disputed unauthorized charges against company.

Greater St. Louis Area

• Organized and scanned documents into correlating customer’s files for digital review.• Assigned home loans to individuals in each department for processing and completion.• Contacted various lender companies to acquire 50+ vehicle loan payoffs exceeding daily goal.