Linda Pearson Email and Phone Number
Senior Business Manager – driving process efficiencies tomaximise service, efficiency, market share and revenue at
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McCarthy Stone
Linda Pearson's Location
United Kingdom, United Kingdom
Linda Pearson's Contact Details
Linda Pearson work email
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Linda Pearson personal email
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About Linda Pearson
Linda Pearson is a Senior Business Manager – driving process efficiencies tomaximise service, efficiency, market share and revenue at McCarthy Stone. She possess expertise in crm, management, professional services, enterprise software, saas and 39 more skills.
Linda Pearson's Current Company Details
Mccarthy Stone
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Senior Business Manager – driving process efficiencies tomaximise service, efficiency, market share and revenue
Linda Pearson Work Experience Details
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Business System ManagerMccarthy Stone Feb 2024 - Present
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Business Systems ManagerRoyal National Lifeboat Institute (Rnli) 2018 - Dec 2023PooleI have been headhunted by this Not for profit organisation to resolve system problems and turned around the ERP system performance and remove it from the high risk register within 6 months. Within 12 months, I redesigned and optimised the performance of the support and development team structure, and saved £200k pa by reducing the delivery team by 50% within 2 years - with zero detriment to service performance.Further initiatives include implementation of a SharePoint delivery team that has since expanded into a power platform capable team. The result is the introduction of a time & cost efficiently tool to enable volunteers to maintain boats and order correct parts first time, and saving £600K by sourcing new and renegotiating with existing suppliers - while maintaining service standards. Additionally, I turned around a failing CRM delivery 18 months over delivery date, and got it over the line within 5 months.
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Senior Operations ManagerAmerica Chung Nam 2016 - 2017Manchester, United KingdomDuring this 12 month contract with this privately owned paper exporter, I introduced a ‘cost efficient culture of continuous improvement via delivery of audit and process training. This reduced the extra cost bleed from £81K per month to < £1K within 3 months via process improvement. I wrote the customer service and revenue plan goals for UK operations, and cut the query resolution time with China from 4-6 weeks to 3 days by introducing a triage function. A further initiative involved leading a team to write ISO certification procedures for the European business, and SAP instruction manuals. -
Head Of Customer Service, Support, Renewals And Product DevelopmentMhance | Largest Dynamics Gp Microsoft Partner In Europe Jun 2013 - Oct 2016Manchester, United KingdomOnce again, I was headhunted to plan strategy and manage operations with 46 staff, and within 6 months, in addition to main role, I accepted the request to head product management, development and delivery. Successes include introducing and managing a Customer Services Dept that took customer satisfaction from 67% to 99%. By reducing attrition from 15% to 5% I added 8% revenue to the business.
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Sabbatical. 2012 - 2013
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Head Global Support And RenewalsAcision | T/O £480M Pe Owned Global Leader In Mobile Messaging Apr 2010 - Dec 2011I was headhunted to plan strategy and manage operations with 120 staff. Successes include improving customer satisfaction despite changes to the executive management team, and reducing support engineer turnover in the Czech Republic from 33% to 11 through employee engagement initiatives. I also built a ‘Get Well’ plan for the Indian site, enabling collection of overdue revenues and facilitating additional sales, and formulated an operational plan that cut costs by >20%, with a further potential reduction within 18 months.
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General Manager | Vp Client Delivery, EmeaServicesource | Outsourcing Provider For Support Contract Renewal Jan 2008 - Apr 2010Dublin, County Dublin, IrelandKey successes here included trebling staff to 400, growing Client Support Renewal generation, and the turnaround of a major customer in 6 weeks via service care strategy - avoiding penalties and leading to new business. Building client trust was paramount, and this was achieved via personal delivery of sales presentations - providing quality assurance and reinforcing capability, and providing a 6 week ‘go-live service’ from contract date, in 23 languages. We managed >$1 billion service renewal for our EMEA clients.
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Vp Global Strategy For Micromuse Support PartnersMicromuse | T/O $500M Ibm Owned Decision Making Software Providers 2007 - 2008London, England, United KingdomI was promoted post IBM takeover to plan processes, ensure Partners could service clients, close business, optimise retention. Successes include changing the IBM process to allow Micromuse partners to be primary contact for their customers to get 2nd line support, and working with partners and internal stakeholders to define and manage partner KPIs.
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Vp – Global Support, Renewals And Customer Support & RelationsMicromuse | T/O $500M Decision Making Software Provider 2007 - 2008London, England, United Kingdom
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Vp Emea Customer Services, Support Renewals, Technical SupportSybase | T/O $900M Us Software Suppliers 1999 - 2006Maidenhead, England, United Kingdom
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Director Emea Customer Services And SupportSybase | T/O $900M Us Software Suppliers 1997 - 1999Maidenhead, England, United Kingdom
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Custom Services And Support Manager - Emea Start-UpSybase | T/O $900M Us Software Suppliers 1990 - 1997Bracknell, England, United Kingdom
Linda Pearson Skills
Crm
Management
Professional Services
Enterprise Software
Saas
Cloud Computing
Strategic Partnerships
Leadership
Change Management
Integration
Strategy
Business Intelligence
B2b
Managed Services
Solution Selling
Customer Satisfaction
Customer Relationship Management
Software As A Service
Outsourcing
Process Improvement
Business Development
Business Alliances
Pre Sales
Go To Market Strategy
Telecommunications
Service Delivery
Enterprise Architecture
Business Transformation
Recruiting
Business Process Improvement
Staff Development
Quality Management
Business Analysis
Contract Management
Personal Development
Contract Negotiation
Customer Support
Iso 9001
Customer Engagement
Continuous Improvement
Business Planning
Business Strategy
Technical Staff Management
Customer Service Management
Frequently Asked Questions about Linda Pearson
What company does Linda Pearson work for?
Linda Pearson works for Mccarthy Stone
What is Linda Pearson's role at the current company?
Linda Pearson's current role is Senior Business Manager – driving process efficiencies tomaximise service, efficiency, market share and revenue.
What is Linda Pearson's email address?
Linda Pearson's email address is pe****@****l.co.uk
What skills is Linda Pearson known for?
Linda Pearson has skills like Crm, Management, Professional Services, Enterprise Software, Saas, Cloud Computing, Strategic Partnerships, Leadership, Change Management, Integration, Strategy, Business Intelligence.
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