Linda Pearson Email & Phone Number

Poole

I have been headhunted by this Not for profit organisation to resolve system problems and turned around the ERP system performance and remove it from the high risk register within 6 months. Within 12 months, I redesigned and optimised the performance of the support and development team structure, and saved £200k pa by reducing the delivery team by 50%.

Manchester, United Kingdom

During this 12 month contract with this privately owned paper exporter, I introduced a ‘cost efficient culture of continuous improvement via delivery of audit and process training. This reduced the extra cost bleed from £81K per month to < £1K within 3 months via process improvement. I wrote the customer service and revenue plan goals for UK operations.

Manchester, United Kingdom

Once again, I was headhunted to plan strategy and manage operations with 46 staff, and within 6 months, in addition to main role, I accepted the request to head product management, development and delivery. Successes include introducing and managing a Customer Services Dept that took customer satisfaction from 67% to 99%. By reducing attrition from 15% to.

I was headhunted to plan strategy and manage operations with 120 staff. Successes include improving customer satisfaction despite changes to the executive management team, and reducing support engineer turnover in the Czech Republic from 33% to 11 through employee engagement initiatives. I also built a ‘Get Well’ plan for the Indian site, enabling.

Dublin, County Dublin, Ireland

Key successes here included trebling staff to 400, growing Client Support Renewal generation, and the turnaround of a major customer in 6 weeks via service care strategy - avoiding penalties and leading to new business. Building client trust was paramount, and this was achieved via personal delivery of sales presentations - providing quality assurance and.

London, England, United Kingdom

I was promoted post IBM takeover to plan processes, ensure Partners could service clients, close business, optimise retention. Successes include changing the IBM process to allow Micromuse partners to be primary contact for their customers to get 2nd line support, and working with partners and internal stakeholders to define and manage partner KPIs.

London, England, United Kingdom

Maidenhead, England, United Kingdom

Maidenhead, England, United Kingdom

Bracknell, England, United Kingdom