Linda Petrarca Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

Sacramento, California Area

Roseville, California

•Performed coverage investigations applying policy conditions, provisions, exclusions and endorsements for multiple state jurisdictions•Delivered consistent quality claim handling from notice of first loss to end of claim life cycle by providing timely contacts and on-going communication to involved parties•Executed timely and thorough investigations of liability, property, first and third-party bodily injury, total loss and litigation claims•Evaluated and led settlement negotiations with claimants, attorneys and insureds in a diligent and prompt manner in accordance with corporate, regulatory, statutory and ethical requirements•Prioritized, organized and maintained large case load to meet business goals and performance metrics•Developed and maintained positive professional relationships with claimants, plaintiff and defense counsel, internal and external customers, utilizing appropriate communication and customer service skills•Established and maintained appropriate bodily injury and property reserves, projected and managed litigation budgets, and pursued excess coverage and subrogation recoveries•Recognized potential fraudulent claims and referred to appropriate specialized unit with close monitoring •Maintained up to date knowledge of insurance products, services, processes to include policy contracts and coverages through continued education

Roseville, Ca

•Resolved and responded to appeals submitted by the Policyholder including but not limited to claim handling, disputed liability, investigation, disputed property and injury payments. The review and resolution was independent of the claim owner's handling to determine if the claim file findings were supported and compliant with the California Code of Regulation’s guidelines and company standards •Performed analysis of claim processes and trends, created statistical reports to implement process improvements to enhance profitability and reduce premium loss •Developed and conducted standardized training for claim associates handling California claims to reduce non-compliant infractions•High level performer resulting in team lead/trainer•Trained Reconsideration of Fault personnel and management