Linda Poff Email & Phone Number

• Monitor and maintain daily timekeeper reports to ensure appropriate approvals are obtained and all open requests are tracked • Interact with clients and partners as required to generate timekeeper approval requests to ensure monthly invoices are processed in a timely manner• Provide support for electronic billing systems through creation of new user logins, generating password resets, and assisting in the resolution of electronic billing errors• Process client requests for electronic billing set ups

• System Administrator for maintenance services quoting and ordering application, ensuring high levels of accuracy and flexibility for sales and sales support teams.• Provided global support for internal users, enhancing integrity and reliability of system. • Led advisory teams for system and process improvements increasing productivity.• Conducted system and process training globally. • Managed system acceptance testing and new application deployments with 100% error detection rate.• Monitored help desk incidents placed against the services quoting and order tracking application ensuring all issues were resolved in a timely manner.

• Provided service renewal, win back, and new business opportunity order processing support for Service Sales Consultants.• Established and provided linkage between Service Sales Consultants and Customer Advocate team to ensure accurate billing and service entitlement.• Reviewed maintenance contracts prior to billing with respect to base count, pricing, and coverage.• Provided system support including creating and processing service quotes, collection of contract data for input into customer database and served as subject matter expert for Sales Operations Support team.• Conducted service quote process training for Sales Operations Support team.

• Reviewed legal agreements for completeness of Terms & Conditions for maintenance billings.• Reviewed service quotes / maintenance contracts for compliance with legal agreement.• Managed life cycle of customer contracts to ensure billing integrity.• Managed global billing fidelity for customers with international contracts.• Resolved A/R issues related to maintenance billing and invoicing discrepancies.

• Supported product realization for software and publication products for multiple Business Units. • Reviewed software and publication specification documents for accuracy and entered into databases. • Managed relationship with outsource partners and internal distribution center to ensure accuracy and timely availability of products.• Trained Business Units on new and existing processes.• Primary Business Unit liaison to resolve order and product issues.

• Placed orders, managed suppliers and followed-up on all orders, ensuring delivery and cost guidelines were met.• Provided information to internal customers relative to suppliers, product pricing and deliveries.• Worked with internal customers to ensure accuracy of products and sourcing information on the order processing systems.• Managed rollouts for large financial accounts working with Customer Focus Teams and vendors, improving processes and ensuring delivery.• Supported and participated in Supply Line Management programs to improve the product acquisition process.

• Inventory and Revenue Accounting Specialist• Contract Administrator• Accounts Receivable• Collections Administrator• Material Control Clerk