Linda Ries Email & Phone Number

Colorado Springs, Colorado Area

+ Cross-functional manager responsible for managing agile software development, global customer services, testing, and data analysis. Effectively juggles resources in fast paced ever changing environment to maximize delivery.+ Drove product and delivery quality across the business ensuring customer retention; included identifying customer and business requirements, business prioritization, and software development life cycle management.+ Optimized global customer services to minimize cost and maximize revenue while still providing the 24x7 service excellence our customers expected.+ Responsible for both people, technology and and budgetary management. + Escalation point for customer service and ensuring SLAs are met+ Created the business intelligence team to leverage existing data sources to better manage the business. Included creating analytics, instituting basic data governance and other data related processes.

Research Analyst focused on identification and evaluation of strategic transaction opportunities for Core Capital Group, an investment banking firm specializing in mergers, acquisitions, and recapitalizations

Delivered key products producing both cost savings and increasing customer and field satisfaction.o Simultaneous Product Champion for multiple products o Reduced time to market 75% by creating a repeatable process and organizing a chaotic development environmento Increased customer satisfaction by ensuring critical tool was always available and up-to-dateo Created plan to save $1Million+ in operating costs while still ensuring the existing 40,000+ customers continued to get the services they neededDelivered cross-functional solutions, drove cross-organizational synergies, and managed multi-location programso Started and managed a small test group in Beijingo Inherited a critically unhappy team and in less than a month successfully created a functioning team and a plan that the team was willing to executeo Simultaneously managed multiple high visibility projects with team members in various locations including India, Beijing, Canada, Germany, Australia, and US

Ensured customer satisfaction and continued revenue by providing second level management of a $40 million strategic partner. o Responsible for financial issues (P&L), managing customer expectations across all projects, and coordinating integrated planning across projectso Identified and resolved contract compliance issues o Bridged communication gap between developers and partner to ensure that customer expectations were meto Coordinated cross-site implementation schedule and issues, obtained staff, ensured that all customer and product deliverables were delivered on time, and managed the customer to ensure that they were satisfiedCreated a new business area by teaming with engineering to define and market a new producto Product manager responsible for driving product roadmaps, gathering customer requirements, and creating detailed product specifications to drive engineering effortso Negotiated a third party OEM deal and managed the ongoing third party relationship

o Managed the software division of Z-Axis. Budget, people management, product direction, sales and customer support responsibilities. o Ensured on-time delivery and quality of product. o Responsible for customer support, training, and future product definition. Created a business plan to drive staffing, marketing and the future direction of the software division of Z-Axis.

o Built and managed a team of ten development engineers to create a new high performance file system as well as providing continuing development, test development, maintenance and third-line support of the Solaris OS persistent store file systems (UFS, HSFS, PCFS) and related commands. o Worked with cross-functional team to find creative ways to get the $1.2 million in hardware and support needed to support this effort. o Managed a team of six development engineers responsible for Solaris OS installation, unbundled product installation, printing, and packaging commands. o Responsible for setting direction and vision for the Solaris administrative utilities area. Negotiated priorities and five-year roadmap with marketing and upper management. o One of three people within Sun recognized as having been critical to producing Solaris 2.2.o Contributed to the design and development of Sun's Solaris OS installation.

o Provided management and supervisory functions to both senior and junior software engineers on multiple UNIX-based projects. Developed project plans and schedules and managed to them.o Coordinated the development of an X.500 product, including personally developing the X.500 user agent. Aided in several ports of a full seven-layer OSI stack. o Managed co-development of OSI protocols with a French networking company and worked with IBM's development engineers.o Helped manage customer relationships including periodic status reports and presentations. Worked with both marketing and customers to set marketing requirements and product definitions.o Contributed to the design and development of an OSI application-level protocol, wrote a pseudo device driver, provided kernel debugging consultation, and developed tests.

o Analyzed product requirements, developed schedules, coordinated equipment and tracked the development effort to ensure that it remained on schedule. o Developed new code and modified existing code to include the new features required for the next release of a UNIX-based speech processing product.o Developed a microprocessor-based circuit to interface a speech processing system with a ground-start telephone trunk.o Provided technical support for a customer including answering technical questions and developing demonstration programs.

Ms, Electrical Engineering

Bachelors, Electrical Engineering