Linda Rivera Email and Phone Number

• Support Procurement Operations Manager for general requirements• Review requisitions/purchase orders to determine if procurable service or good meets process standards.• Support budget requests and approval management process using Jira• Creation of purchase orders for completed contracts in Workday• Accomplish procurement and organization mission by striving for accuracy and identifying areas for continual improvement.• Support improvements to existing purchasing processes and systems

• Responsible for administrative Dispatch duties, assisted Contracts department and sales managers with scheduling Inspection visits for our Managed Print Services division. • Monitored existent tickets/calls in our ERP system, that need manual correction.• Managed billing in ERP system for our MPS division, this includes invoice adjustments. • Entered new data for customers and equipment in CRM & ERP software’s.• Approved quotes for parts in our MPS division, addressed to MPS Partners that work with mutual customers• Instructed new hires with our MPS processes, trained and delegated leadership tasks to new hires. • Documented processes for new hires, created training material.• Assisted with time correction/labor entries for Field technicians and Service Desk Analysts.• Followed processes customized to each client in our data base for onboarding new users.• Monitored outlook inbox for internal and external requests.

Provided clients with excellent customer serviceProvide remote technical assistance and support for incoming queries and issues from contracted customers in relation to technology needsUse CRM or ERP - ECI SoftwareAbility to provide excellent customer service using a phone or through text-based technologies.Ability to diagnose technical issues by using remote management software or tools.

Provide support to lead teacher of the classroom, enforce school and class rules to help teach students proper behavior. Document student progress and communicate with parents to keep them informed.- Protect the safety of all children in the center.- Respond to children in distress promptly and appropriately. - Use positive phrasing with the children.- Planning of original units for enrichment.- CPR & First Aid Certified 2018 -2020

Handled customer complaints and solved problems, ordered marketing supplies for convenient stores, Coordinated all activity with loss prevention team and store management through phone line; outstanding customer service and positive attitude.