Linda Benson Royal Email & Phone Number

Chicago, Illinois, United States

The Customer Service and Onboarding Representative supports customers from schools, school districts, adult books groups, and parents. This position works cross-functionally to provide seamless support to customers and drive product enhancements based on customer feedback. Responsibilities Include:• Deliver and support the implementation of the Foundation’s digital platforms: Junior Great Books Digital Classroom and the Shared Inquiry Learning Center, including program implementation, onboarding, and subscription tracking• Create new accounts, licenses, and access codes based on customer orders• Assist with account setups for customers who are using our digital platforms, including integration with ClassLink, Clever, Google Classroom, etc.• Lead customer onboarding via phone calls, email, and video meetings• Provide customer support for successful implementations, including answering routine customer questions, troubleshooting, and resolving issues• Track subscriptions, license expirations, and renewals• Collaborate with various internal stakeholders, including the Sales, Training, and Editorial teams• Liaise with third-party vendors as needed• Provide input on customer support tools• Suggest improvements to upcoming versions based on customer feedback• Communicate regularly with customers through multiple intake channels (phone, email, fax, web chat, etc.), responding to inquiries and concerns with promptness and attention to detail, and ensuring that customers are satisfied with the resolution of their issues• Process purchase orders and phone/credit card orders using our accounting software (Sage Intacct)• Liaise with fulfillment warehouse for customer service issues• Input accurate and timely notes from communications in CRM (HubSpot)• Accurately process customer returns and credit memos• Respond to vendor inquiries regarding the Foundation, including updating vendor information and providing documents when requested (W-9, Vendor Forms, etc.

High Point, N.C.

Responsible for fostering and maintaining relationships with clients through proactive partnership. Coach and collaborate with the client on how to obtain the most ROI from their Vivial product suite. Advising clients on the value of their product and suggesting adjustments to increase the client’s product suite’s effectiveness. Provide the client with additional products and services to drive leads to the client and provide additional services. Proactively service top accounts and bring client issues to resolution via cross-functional collaboration. A top performer in customer retention and program performance. Major responsibilities: • Demonstrate digital product expertise and knowledge of new media technologies and local search • Educate client of functionality and value of digital marketing programs • Analyze data to evaluate the performance and effectiveness of digital marketing programs • Optimize products to build brand awareness, increase presence and generate leads • Analyze market share and patterns to recommend a comprehensive and effective marketing strategy • Identify opportunities for growth and secure sale of products in which the client expresses interest by obtaining authorization • Provide ongoing support and quality control during digital product’s life cycle • Resolve client issues via cross-functional collaboration with internal and external partners • Build a strong relationship with clients leading to a high retention rate

Central And Eastern North Carolina

Primary responsibility includes coordinating effective delivery of all PHSS programming in central and eastern North Carolina. Manage and implement the capacity, management and deployment of the entire product line, quality assurance, and resource optimization of H&S services and products. Assist with budget development. Major responsibilities:*Sales and Marketing of Community Based Programs*Supply Chain* Logistics*Training*Quality Assurance*Resource Management*Communications*Personnel Management.

Heart Of Carolina Region Covering From Burlington To Boone

Responsible for overall supervision of health and safety and corporate preparedness programs and products for the Heart of Carolina Region. Plan, develop and implement strategies across the region and monitor effectiveness to assure proactive and growing education and product sales initiatives to constituents of the American Red Cross. Manage, monitor and evaluate performance of sales and service staff and specific education services within the region. Major responsibilities:• Ensure development and implementation of annual strategies and performance plans for health and safety education• Supervise regional staff to assure standards are met.• Manage and develop annual strategies and plans for health and safety products and services including budget and goals.

Greensboro Chapter Covering Guilford, Randolph And Montgomery Counties

Market and develop American Red Cross training programs, supervise Health and Safety staff, promote programs by utilizing various strategies, which includes working with the media to increase awareness of services. Major responsibilities:• Develop and implement a marketing plan;• Conduct weekly marketing meetings and supervise sales staff activities;• Maintain and build strong relationships with current customers and up sell these customers by communicating new products and programs;• Identify and resolve customer concerns;• Target new customers and develop and present effective sales presentations;• Coordinate quarterly workplace seminars and special promotions; • Work with marketing volunteers to prepare mailings, download leads and prequalify leads into Sales Force software;• Coordinate instructors to teach programs, and schedule programs with an emphasis placed on customer service to ensure that services are meeting customer’s needs;• Certifications: CPR/First Aid/AED Instructor and Instructor TrainerPosition also includes serving as PHSS Director when current PHSS Director on business leave.

Bachelor Of Arts, Communications And Psychology

Bachelor'S Degree, Communications