Linda Ruffenach, Cepa Email & Phone Number

Louisville, Kentucky, Us

Execuity Value Advisors is a certified women-owned business specializing in guiding business owners through every stage, from startup to exit. At Execuity, we understand that each business is unique, and we provide a personalized approach. Our team consists of former CEOs and business owners who have faced the same challenges.Our services revolve around three key pillars:BUILD A SOLID FOUNDATION: We help align resources, gain control of critical metrics, and build efficient infrastructures. Our experienced advisors become an integral part of your leadership team.ACCELERATE PROFITABLE GROWTH: We assist in achieving ambitious goals, selecting the right opportunities, and increasing profitability, not just revenue. We create and execute strategies to meet aggressive targets.CREATE A TRANSITION ROADMAP: Business transitions are inevitable, whether it's entering new markets, changing leadership, or planning for an eventual exit. As collaborative partners, we leverage our expertise to find the right solutions for your unique needs.We are passionate about helping business owners discover their potential, inspire their vision, and overcome obstacles, working together to unlock your business's full potential!

Louisville, Ky, Us

As Entrepreneur-in-Residence for UofL's Forcht Center for Entrepreneurship, my mission is to support aspiring entrepreneurs who want to pursue their own ventures, bringing ideas from concept to reality through mentorship, advocacy, and coaching. I focus on building strong relationships in the Louisville business community on projects such as the Kid's Boss Club, a program that teaches entrepreneurism to elementary school kids. I instruct MBA level courses in management, entrepreneurship, consulting and venture finance.

Libation liberators, whisky educators and friendship facilitators.What started out as a way to meet other women that had nothing to do with my job, kids or spouse has evolved into an enterprise focused on empowering others with knowledge about Kentucky bourbon and whisky. We have created a community with thousands of followers that share a passion and desire to continue their journey to becoming a #BourbonBadass. Check out our educational arm. Bourbon Basics (bourbonbasics.com) is dedicated to making learning about whisk(e)y, especially Kentucky bourbon whiskey, fun and approachable. We design customized experiences for sales teams, business meetings, conventions and large social gatherings. We work with meeting planners, hotels and venues to support the many requests for Kentucky bourbon education.

We already know there is a wage gap between men, women and minorities. When it comes to personal wealth and savings, there is an even bigger gap. We know wage are a big factor but so is our ability to access the resources to scale and grow our businesses. It can be a challenge when you get the sense that you are not being taken seriously, to find your way into the prominent networks that drive business only to find there are few that look like me, or dealing with the pressures of balancing responsibilities.That is why we created Wealth Empowerment State of Mind, a place where we share the stories of successful business owners and industry leading financial experts to help inspire others on their pursuit towards wealth empowerment.

Louisville, Kentucky, Us

GlowTouch Technologies is a global customer care right sourcing organization that specializes in technical support and customer care across multiple channels, platforms, and devices.Extended full-time assignment, stepping into an interim position as EVP Ops to help scale and grow the BPO customer care division. Acted as a strategic advisor to CEO. Implemented industry best practices including application of DMAIC processes to drive significant improvement in KPIs. Increased revenue and profits by establishing a budgeting process, created pricing models and helped renegotiate key contracts. Created a branding message map and delivered a plan for external marketing and sales. Oversaw customer engagement operations insuring quality, consistency and efficiency.

Jeffersonville, In, Us

ACCENT Marketing Services is an agency that focused on the customer experience, creating and supporting key components of the customer journey. We partnered with our clients on developing and executing strategies that proactively engage and influence customers across all different communication channels.As CEO, I oversaw the operations of the entire agency including finance, HR, customer care operations, direct marketing, fulfillment and data analytics. I interacted directly with the board providing quarterly and annual reports, leading the company's strategic planning, budgeting, forecasting and governance. Our proprietary customer engagement model translates strategic customer management objectives into defined strategies and dialogues by channel. Through the combination of existing and historical customer data with real time data, and the application of analytic based models, ACCENT delivered 'real-time' engagements that influence prospects & customers in terms of acquisition, retention and loyalty.

Jeffersonville, In, Us

Oversee the operations for a $150 million company with 9 domestic contact centers and 3 international locations (Jamaica, Trinidad and Philippines). Providing consulting and tactical insight for leading Fortune 500 companies’ customer service strategies.ACCENT is an international provider of integrated marketing solutions. We partner with world-class companies to help them acquire, support, retain, and grow their customers at every stage in the customer lifecycle. Since 1993, we’ve offered our clients an integrated suite of data analytics, direct marketing, contact management, and fulfillment solutions built on proven methodologies and extensive insight into customer behaviors.

Jeffersonville, In, Us

Responsible for general accounting, treasury management, financial planning, reporting & analysis, and overall corporate compliance for $90 million company which had three years of 25%+ consecutive growth. Acted as the primary corporate liaison for all legal issues, public reporting of financial and corporate data, gatekeeper for all capital expenditures and investments. Oversaw the financing of business growth by maintaining strong relationships with local and national banking institutions. Managed the relationship with public parent company including the implementation of Sarbanes-Oxley testing and compliance. Developed a strong finance support team with the lowest department attrition in the company. Responsible for 3 consecutive years of successful external audit with zero adjustments to the financials. Proactively analyzed operational and financial results and make recommendations for achieving short and long term corporate goals while providing ongoing operational consulting for contact center operations including workforce management, efficiency analysis and KPI performance management.

Jeffersonville, In, Us

Managed and provided strategic direction to multiple domestic and international customer contact centers, 7 remote sales offices and the corporate office in Louisville.Profit and loss responsibility for the core division of ACCENT delivering $40+ million annual revenues and 18-20% EBITDA. Responsible for marketing & sales, strategic planning, quality development, training, client management and financial performance. Developed and implemented strategies that enabled the customer service unit to grow at a rate of 45% year over year.

Jeffersonville, In, Us

Managed the day-to-day operations for 228-seat customer contact center including P&L responsibility.Created processes and procedures for program implementation, day-to-day floor supervision, and reporting and accountability of key call center statistics.

Jeffersonville, In, Us

Primary contact for Fortune 500 clients providing strategy, implementation and follow up analysis for direct marketing, telemarketing and customer service programs. Liaison between the operations team and the information technology team. Coordinated the process flows, program specs, implementation and testing for new IT projects working with the end user to ensure the tools met their specific needs.

Cepa Value Acceleration Methodology, Exit Planning & Value Creation

Bachelor Business Administration, Minor In Computer Science

Business Adminstration

Education record