Linda Russ, Mba Email & Phone Number

Pompano Beach, FL, US

Deerfield Beach, Florida, United States

Deerfield Beach, Florida, United States

• Designed and implemented a Power BI reporting tool that empowered field associates to assist dealerships independently, reducing inter-department dependencies to a minimum, and boosting operational efficiency.
• Represented the department as a Subject Matter Expert in the Legacy Report Migration, fostering a deeper understanding of business processes to support integration and workflow optimization.
• Revamped the quality analysis processes to allow independent data management by team members, increasing efficiency. The new approached improved data quality, resulting in a 80% reduction in manual reporting time and.
• Co-led initiatives to analyze and enhance existing processes, resulting in shortened completion times by 50%, improved deal communication, and clearer insights into workflows for ongoing process improvement.
• Actively contributed to cross-functional projects, leveraging adaptability, collaboration, and innovation to support skill development and operational synergies.

Deerfield Beach, Florida, United States

• Transformed several macros-enabled processes to Power Query empowered processes: correspondingly increasing completion time by 99% per process and saving a total of 8 hours process time monthly.
• Redesigned vendor payment process by eliminating paper and reducing cycle time from a 24 hour turn-over to 30 minutes; resulting in 98% efficiency gains.
• Processed all investment activities accurately and reconciles the accuracy and completeness of activities to the custodian settlement records.
• Prepared monthly journal entries, account reconciliation, and account analysis.
• Documented policies and procedures, developed and implemented process improvements.

Deerfield Beach, Florida, United States

• Managed and assisted in $1.5 Billion receivables.
• Led a process improvement project to reduce invoice reconciliation occurrences and cycle time, resulted in 80% increase in efficiency and effectiveness.
• Performed detailed dealer account reconciliations to determine discrepancies and resolve variances.
• Trained and worked with dealers and JM&A Representatives to ensure all parties are familiar with payment processes and aware of any outstanding and reoccurring balances.

Deerfield Beach, Florida, United States

• Redesigned and streamlined digital departmental procedure system to improve efficiency and support department’s high accuracy rate.
• Implemented and maintained dealers’ specific product pricing with an accuracy average of 98.7%, exceeding the 96% accuracy requirement.
• Applied critical thinking in reviewing and analyzing documentation for completeness and compliance with statutory legal agreement and requirements.
• Successfully completed 2018 Annual Price Change on time and on budget. Activities included updating administrative prices for Service and GAP products and processing most Price Change proposals. Supported various Price.
• Assisted Operational Accounting, Customer Service, and Field Support department in problem analysis.

Deerfield Beach, Florida, United States

• Pioneered several process improvement initiatives including streamlining the expedite cancellation requests cases and void submission practice resulting in 25% efficiency gained.
• Coached and mentored Compliance and Researched Specialists when compliance issues are identified.
• Ensured that cancellations are completed accurately and in compliance with state regulations and guidelines.
• Collaborated with various departments when compliance is compromised, to ensure timely resolutions.

Deerfield Beach, Florida, United States

• Reviewed and analyzed documentation for completeness and compliance to statutory requirements.
• Applied critical thinking model and processed cancellation requests based on the cancel parameters provided by each case, giving pro-rated refunds to appropriate parties.
• Assisted other functions in handling incomplete warranty cancellation requests by conducting research through multiple outlets and communicating with the right parties to ensure process completeness.
• Multi-tasked and prioritized assignments, supporting management to achieve daily goals.

Orange City, FL; Boca Raton, FL

• Responsible for executing tasks in the areas of receiving, stocking, and merchandise presentation.
• Assisted Replenishment Manager in training new associates.
• Processed sales payments, returns, and exchanges.
• Awarded Loss Prevention Hero certificates in 2012 and 2013 for conscientiously maintaining the highest level of merchandise presentation, decreasing sales shrinkage percentage by 20%

Shanghai, P.R.C.

• Enhanced filing system resulting in major efficiency gains.
• Updated in-depth manual operation book, improving HR staff capabilities.
• Assisted with staff recruitment: scanned resumes, arranged interviews, carried out first round interviews, recorded results.
• Handled administrative support tasks: domestic and international travel arrangements, maintained database records, orientation proceedings, and temporary staff payroll.

Shanghai, P.R.C.

• Served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
• Established new purchasing system, generating 100% on-time product delivery.
• Oversaw the production of teacher guidelines, manuals, and booklets, increasing quality and speed by 50 units per day.
• Helped with language barriers, increasing personnel retention.

Greater Jakarta Area, Indonesia

• Taught Hotel Accounting to first and second year trainees.
• Developed, prepared and assigned lessons.
• Corrected homework and graded exams.

Amsterdam Area, Netherlands

• Provided consistent, prompt and friendly service.
• Met customer needs and ensured customer satisfaction.
• Assisted kitchen staff in order completion by giving accurate information of client preferences and immediate response upon food call.
• Managed stock service area with supplies such as beverages, food, tableware and linens
• Assisted in training new employees.

Greater Jakarta Area, Indonesia / Amsterdam Area, Netherlands

• Facilitated communication amongst 40 students to ensure smooth organization of all aspects of internship
• Prepared and presented reports on internship to Trisakti Institute of Tourism
• Organized welcoming and farewell celebration in the beginning and the end of internship

Singapore

• Maintained and took responsibility for the cleanliness of assigned station, including table pieces, side stands and utensils
• Responsible for booking and reservations
• Greeted and escorted customers to their tables
• Made recommendations, explained ingredients and cooking methods upon request
• Assisted Restaurant Manager in closing restaurant

Certificate, Big Data Analytics

Classes: Introduction to Business Analytics Big Data Advanced Business Analytics Deep Learning Data Mining/Predictive Analytics

Master Of Business Administration - Mba

Intermediate Chinese Language Course

- Scored 5 out of 8 in the Chinese proficiency test.

Bachelor Of Applied Science (B.A.Sc.), Hotel Management

Activities and Societies: • Served as President of Student Council 1999-2000 • Formed and added diving and bartending clubs in to students.

Certificate In Hospitality Management Training, International Hospitality Management

• Awarded full scholarship to study International Hospitality Management in Leeuwarden, Netherlands. • Awarded 1 year paid Internship.