July 2019 - present PQC (Product Quality Center) TAC (Technical Assistance Center) TCC (Technical Contact Center), GM Contract, Customer Service for Dealerships & DMAs (District Area Manager). Assist dealerships with Restricted Part Orders, Engine or Transmission Replacement Authorizations. Assist DMAs with Escalations to SMEs- Subject Matter Experts & FSEs - Field Service Experts. February 2018 - July 2019 SPAC (Special Parts Assistance Center) DCC (Dealer Contact Center), GM Contract, Customer Service for Car Dealership Parts Departments.Make & receive calls. Utilize computer systems. Help with Parts information, Shipment Tracking, & Trouble Shooting.September 2017 - January 2018, Takata Air Bag project for GM Created cases, Made Calls to customers and businesses also Closed Cases.

Treasurer February - October 2017 Established Endowment Fund at Saginaw Community Foundation. 2016Internet Research. Secretary. Assist Museum President. Sept. 2013- Jan. 2017

Temp Clerk at Chemical Bank Loan Processing CenterFiling, Processing Mail, Scanning...Projects and other duties as assigned.Strong attention to detail.Computer Skills.Data Entry.

Tax Season position, January- April. 3 Tax SeasonsCustomer Service, Greet Customers, Make customers aware of H&R Block services, Data Entry,Receive and make phone calls, Set appointments and Maintain office cleanliness.Match clients to best suited tax professional to meet their needs.Completed Knowledge Checks 2016:*Tax Office Associate Orientation *PCI & Information Secruity *Welcome TS16 *Front Desk Operations *Front Desk Service *Build Your Book of Business *TS16 Focus Workshop *Product FocusCompleted Knowledge Checks 2015:*Code of Ethics Training *On the Job Training*Front Desk Experience Practice *Delivering Front Desk Excellence*Welcome Back & What's NewCompleted Knowledge Checks 2014:*Consistent Service Quality *Front Desk Excellence

Teaching job search techniques to PATH participants at MI Works! Alma.Group and individualized training to assist job seekers to search for, obtain and maintain employment. Present Orientations, Monitor TABE Testing, Develop Class Schedule, Monitor Job Seeker Progress and adherence to program guidelines. Teach and utilize Organizational, Written and Communication skills.Performance Review Notes:*Very attentive to participants *Shows initiative and looks for ways to improve services*Displays excellent Teamwork *Flexible in presentation; adapts to job seeker needs*Problem Solver *Effective role model and leaderMental Health First Aid Training. 8 Hours. June 2015USA Mental Health First Aid. Community Mental Health for Central Michigan.

Provided customer service by assisting job seekers with job search, resumes and completing unemployment paperwork.Chesaning: May - December 2012 & May-June 2013 & Midland: February 2013-April 2013

Tutor Adult Learners in Reading and Math. Administer CASAS tests.Jan 19 - Feb 23 & Apr 24-May 3, 2012

Kettering Tech Works is a technology commercialization program that assists entrpreneurs through training, advising and networking. I am coordinating administrative processes to assist participants and coaches to turn the entrepreneurs ideas into commercial realities.

Attended seminars regarding job search and the new economy. Participated in 3-day Business Simulation. Consulted with Mentor, Tamera Nielsen. Completed Internship with Phimation Strategy Group as an Internet Researcher.

Learned about Bay County, Michigan. Team raised funds, gathered materials, recruited volunteers and provided labor to upgrade the Men's Courtyard at the Good Samaritan Rescue Mission in Bay City, MI.

Resource to staff and agency regarding Disability issues. Liasion to community based Disability Organizations. Acquired Assistive Technology. Assisted with a variety of projects.

Assisted in operation of Summer Youth program that assisted 1,000 youth in finding employment.Sought employers, reviewed eligibility and assisted director.

See Great Lakes Bay Michigan Works! Disability Navigator

March - August 2008 & December 2008 - March 2009Sought vendors tand worked with administrative team to provide housing and social services for former prisoners returning to the Great Lakes Bay Region.

Presented orientations for WIA & Work First programs.Facilitated CASAS testing. Intake interviews for WIA. Instructor with Work First at St. Charles office.