* Managed accounting functions for Health Net's IFP - Individual Family Plan - Department* Supervised, developed, evaluated and motivated a staff of 16 accounting administrators* Managed Appeals & Grievance Department in compliance with State and Federal guidelines* Created cross-training courses for Accounting Team to better manage more complex duties* Developed reports, dashboards, presentations and provided analytical support to management* Participated in the establishment of goals and strategic plans for the Membership Department

• Managed Operations for 2 Sales Divisions / 12 Sales Reps• Provided New Employee Training on company CRM and Best Business Practices• Managed onboarding and training of seasonal Customer Service staff• Responsible for auditing, reporting and analysis of Net Suite CRM database• Managed Logistics and Accounting functions for 2 Sales Divisions• Assisted HQ based Accounting Department with Invoicing and Collections• Participated in testing and analysis of new systems and company websites

• Managed a new model of Independent Contractors consisting of a team of 30 outside Sales Reps.• Supervised a team of 7 Service Leaders in 25 Markets.• Created and documented new processes for the Independent Contractor Model.• Key coach, trainer and motivator to the field Service Leader team, providing performance training and feedback.• Selected to oversee the creation and delivery of trainings and projects, providing clear communication of new processes and policies.

• Recruiting, training and managing staff of 11 Service Leaders in 5 Regions / 30 Markets.• Increased sell-thru in all markets.• Increased speed of collection process for fund-raising division.• Increased number of accounts for fundraising division by events and lead generation.• Ensured that all accounts in all markets had service plan implemented and documented.• Demonstrated strong leadership proficiency.• Key coach, trainer and motivator to the field service team, providing performance training and feedback to ensure optimum performance.• Fostered, promoted and contributed to a positive team environment throughout the company. • Demonstrated flexibility and adaptability when assigned additional responsibilities or projects.

• Implemented, trained and supported sales and service teams on all operational aspects of business.• Recruited, trained, motivated, coached and retained high performing operations and administrative teams.• Conducted timely and accurate employee performance reviews & follow-up trainings.• System tester and trainer for new Customer Relations Management data base (Net Suite).• Responsible for planning and coordinating all aspects of sales meetings and events: venue, travel & content.• Maintenance of data integrity for a $6MM Region.• Managed Human Resources, Payroll, Budgets and Performance Reviews for Regional Staff.

• Successfully managed all administrative functions of Fortune 500 Company.• Recruited, hired, trained and developed high caliber management and administrative personnel for all 14 Entertainment administrative offices.• Supervised administrative offices, managers and administrative personnel in offices throughout US and Canada.• Developed goals and performance standards for all administrative offices resulting in highest performance on record.• Conscientiously planned and developed numerous trainings and conferences for company.• Assisted Senior Vice President on all company projects and directives specific to administration with a $3.5M expense budget.• Coordinated performance incentive programs and developed extensive auditing procedures.

Consistently increased levels of responsibility and performance throughout tenure at Entertainment Publications, LLC.