Linda Schnaufer Email & Phone Number

United States

Altamonte Springs, Fl

Leader of international Utilities company serving seventeen of the Lower 48 States and Canada. Directed 3 contact centers serving approximately 300,000 water and wastewater customers throughout the United States, and 1 contact center in British Columbia Canada. Providing continued education, process improvements, and best practices resulting in high quality customer experience while maintaining call center key performance indicators (KPI) using and programming of the ShoreTel and Mitel Connect (cloud based) phone systems.

Led office administration and operations to streamline and enhance daily business activities.Deveolped training material and policy manuals.Contract management and negotiations.Developed and managed budgets, business plans and strategic planning.Recruited, motivated, trained, and managed diverse professionals to provide project management.Financial consulting.District management to a 6500 client based Community Development District.

Managed Contract administsration, recurring revenue, human resources for international multimillion dollar technology professional consulting firm.Managed all accounting/billing/budget/payroll functions.Negoitated and maintained contracts for licensed proprietary software and IT services.

Managed human resources, payroll, and billing for corporate headquarters and four field offices for state funded, third party healthcare administrator serving small businesses in state of Florida.Developed, interpreted, and monitored employee relations and fiscal policies.Created and introduced comprehensive employee handbook. Liaison with outside accountants during annual audit.Contributed in recruiting, screening, employee relations and labor disputes.