Linda Schuh Email & Phone Number

Raleigh, North Carolina, United States

Colorado, United States

Provided taxpayers excellent customer service, using audits as opportunity to improve taxpayers' understanding of compliance, risk mitigation, loss avoidance and how to improve operational efficiency. Maintained detailed records of audit research and results, ensuring confidentiality of taxpayers' information. Acted as point of contact for taxpayers during audits, using interpersonal skills to create trust and avoid misunderstandings. Maintained fast-paced schedule with many moving parts and multiple points of contact while continuously keeping taxpayers and other stakeholders informed.

Loveland, Colorado, United States

Greet guests and offer information about adoptable animals. Participate in community outreach including shelter fundraising and disaster preparedness. Manage small team of volunteers. Train new volunteers.

Colorado, Nebraska, South Dakota, Utah, Wyoming

Researched, reviewed, interpreted and reported audit results to branch employees, often delivering negative outcomes with a positive approach. Provided thorough, accurate and fair audit results to branch staff in confidential and respectful manner. Pursued a customer service-focused approach to auditing based on mutual trust and respect, ensuring branch employees could learn from audit results and improve operations. Focused on efficiency and identifying operational improvements.

Northern Colorado

Optimized employee production time by creating templates, checklists, tasks lists and other poka-yoke tools for front-line staff. Evaluated process effectiveness and implementation of new policies and procedures to eliminate waste. Created and presented training materials to district staff to add value, save time and avoid losses, improving customer satisfaction scores. Developed and implemented loan exception tracking system still in use. Facilitated conflict management and resolution in the workplace, including settling employee disputes. Addressed employee harassment complaints, employee counseling, security issues and termination. Facilitated training for diversity, harassment and workplace safety. Researched fraud losses and assisted local law enforcement in breaking up fraud rings.

Longmont, Colorado, United States

Created and maintained strong customer relationships based on trust, increasing customer satisfaction scores. Built relationships with internal and external stakeholders that improved problem-resolution processes and increased customer satisfaction scores. Acted as the compliance and training liaison between branch staff and district operations teams. Maintained compliance standards for branch staff.

Denver, Colorado, United States

Provided superior customer service by teaching customers about financial wellness. Met clients’ needs through active listening and engagement during each banking transaction. Acted as customers’ point of contact for ongoing issues, including fraud cases, taking personal accountability to ensure a satisfactory outcome.

Master'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Fine Arts - Bfa, Costume Design

Theatre/Theater