As a Technical Support Manager I worked in a quick pace, with tremendous collaboration with cross functional teams, working with great sales teams, brilliant engineering teams and thoughtful leadership in order to provide customers the best "Customer Satisfaction". I thrive in a fast pace environment, and in this role or managing large implementation projects I can and do make a difference. I am not afraid to tackle the ugly, turn a bad situation into a success story, and therefore gain the trust of customers and help grow the business.Sales Account Manager responsible for providing direct management for multiple accounts and for developing and retaining customer relationships to facilitate financial growth. Manage a team of Project Managers. Continue to deliver an exceptional customer experience & relationship. Work seamlessly with cross-functional teams providing positive results for customers and company growth. Met financial objectives by meeting forecasting objectives, preparing an annual budget, scheduling expenditures; analyzing variances, and initiating corrective actions. Spearheaded the development and implementation for an effective growth strategy and processes. Fostered a culture change and environment of accountability and success.Global Implementation/Project Manager, responsible for overall coordination of resources and timing associated with large, complex multi-Geo and/or Data Center deployments. This role requires close communication with customer and all parties associated with the project in order to meet and successfully execute to the customer’s schedule. Develops Project Plans to track all activities. Drives cross-vendor/partner activities to insure a seamless and timely implementation.I have worked with leading global hardware and software providers, and have succeeded in the environment. I am a self-starter who hits the ground running, and always jump in to help when needed. I am not afraid of a challenge and thrive when things are going full speed.My focus is to always maintain customer and partner loyalty, while balancing company priorities, provide creative solutions to satisfy requirements on both sides. I am a not only a corporate ambassador or advocate for my company but also for our customers. I am most proud of the trust and loyalty that I have gained through my customers, and my internal teams as well. Trusted relationships are the key to success.