Linda Shmait Email & Phone Number

Seattle, Washington, United States

• Customized and deployed internal workforce management programs to clinical staff and management, requiring an emphasis on effective change management and influencing without authority. • Collaborated with operations and automation teams to develop business cases and requirements for automation tools, coordinating training and deployment.• Conducted and analyzed time studies remotely, providing operational insights and quantifying value stream optimization opportunities.

Tukwila, Wa

•Retaining the district’s largest customers and managing their profitability through contract analysis, service changes, and identifying, strategizing for, and monitoring progress on additional opportunity.•Providing economic and competitive insights, generating forecasts, and communicating market trends by region and industry.•Querying large data sets on customer trends, growth opportunity, and market behavior, analyzing the data and forecasting volume and revenue plans for annual business planning.•Streamlining customer contract processes resulting in reduced time to contract implementation through quality checks, planning meetings, and cross-functional communication.

Seattle, Wa

•Identified opportunities for cost reduction and efficiency improvement.•Assisted operators with new technology, service, and procedural implementations.•Managed audits across different operations teams, gathered the results, and generated action plans as needed.•Collaborated with operations managers to identify, prioritize and implement process improvements. Created tracking reports and service summaries for daily team reviews.•Created and implemented new work standards for Seattle-area operations.•Supervised upwards of 130 seasonal employees and other supervisors during the holiday season.

Engineer'S Degree, Industrial Engineering

Bachelor'S Degree, History