Responsible for day-to-day operations of 3 provider and 9 provider ophthalmology practice locations with a total of 45-50 employees Prepared 2021 budgets utilizing AxiomPrepared pro forma/ROI for capital expenditures Prepare/review/present KPI reports to physicians monthlyCalculate provider compensation monthly Managed transition from Advanced MD to Key MedicalPrepare for transition from Key Medical to NextGen practice management softwareTransition billing to ESP satellite office to increase efficiency and timeliness of claim submissionsManaged Clearwave implementation as part of POS initiativesTransition providers from paper charts to electronic health record- EMARebuild teams post COVID furloughs, recruiting, hiring, training, mentoringMaximize providers schedules post COVID furloughs to return to pre-COVID 2019 revenueImplement and execute creative solutions to maintain appointment volume during COVID restrictions, i.e., restaurant pager systems, social distancing, sanitization proceduresImplemented Ocular Innovations to cataract surgery practice to increase ATIOL conversionsCreated job descriptions and started performance evaluation processProject management: prepare plans for addition of pediatric exam lanes in advance of introducing pediatric ophthalmologist to practice.

Day to day operations of complex surgical ophthalmology practice with 4 suburban locations across the greater Boston areaOversee staff 50+ employees including 14 providers Project Management: location closing, new location build-out, negotiation and implementation of new phone system, new website development and launch, etc.Organization of credentialing/re-credentialing, appointment/re-appointment of all providers Contract review, bid requests and negotiation to minimize practice overhead Acting change agent maintaining stability in organizational restructure and process improvement Policy review, development and implementationHuman resources: recruit, onboard, mentor, discipline, and termination for all non-provider staffRevenue cycle management 22+ million in claims submissionsMonthly report generation, review and interpretation, forecastingCompliance officer, HIPAA, MIPS, OSHA, chart audits, billing and coding audits, front desk auditsWeekly payroll completion with ADP/PAYCHEX Practice liaison for all hospital, IPA, PHO and ACO relations

Day to day operations of ophthalmic practice and LASIK surgery center.Prepared ROI analysis for the acquisition of diagnostic equipment Coordinated with billing liaison to resolve all requests/denials/charge reconciliationsFinancial reporting and interpretation Human resources, recruited, interviewed and onboarded clinical/administrative staffPrepare/approve payroll via ADP Addressed all escalated patient concerns Prepared for and facilitated monthly leadership, clinical and administrative meetings Project management - development and go live of a new websiteDeveloped best practices to improve AR and collectionsInventory and supply ordering management Practice liaison with multiple IPAs/hospitals

Day to day operations of busy ophthalmic group practice and facilityManaged 12 clinical/diagnostic technicians and 2 administrative staffHuman resources: recruiting, hiring, terminating, coaching and mentoring clinical/admin staffApproved payroll and PTO through ADPRCM - Reconciled patient charges using CPT and ICD-10 codingManaged patient flow/scheduling for 6 providersManage space and staff allocations Inventory managementApproved and coded invoices in coordination with the finance departmentWorked closely with IPAs to facilitate annual quality improvement efforts Assisted in the clinic as needed by providing testing and scribing for ophthalmologists.

Recruited students for degree and certificate programs within student support /call center environment.Interviewed students utilizing consultative sales techniques. Guided through electronic enrollment process.Provided career counseling enrolling the student in appropriate program based upon their needs and goals. Worked collaboratively with multiple departments to complete the enrollment process.Provided consistent follow up, support and guidance to assigned new hires.Coached work habits and performance objectives as well as shadowed interviews and assisted new hires in enrolling their students Role Play Specialist during new hire training sessions. preparing new hires to enter the admissions department as confident new advisors.