Linda Smith Email & Phone Number

Overland Park, Ks

Kansas City, Missouri

Overland Park, Ks

Project Manager and Business Analyst assisting in the consolidation of HR and Financial Systems in the Overland Park, KS locations to the Kindred at Home offices in Louisville, KY. Responsible for project planning, documentation, approvals, meeting schedules and notes, and timeline adherence in preparation for nationwide consolidation 2016.

Kansas City,Mo (Headquartered Out Of Huntsville, Al)

Telecommunications Business Development Manager for 4-state region of Missouri, Kansas, Nebraska, and Iowa within Federal Government sector. Travel within region to Government offices in effort to assist these offices with the services available to them through the Federal Administrative General Services Group. In addition, educate remote sites through face-to-face meetings as well as the Program Management efforts involved in annual Telecommunications Exposition held in Kansas City, MO.

Overland Park, Ks

Program/Project ManagementProject Manager – Marketing / Customer Retention / April 2012 - PresentProject manager within the Marketing Department to prepare customer experience during the iDen network migration and conversions from Nextel to Sprint Push to Talk and CDMA Services . Partnered with Sprint's CARE and Sales Teams to ensure customer conversions were completed accurately, correct equipment, and all milestones were on time and within Sprint budgetary restraints.• Managed the procurement of information regarding account features and usage and ensured the appropriate product and network capabilities were applied to customer accounts.• Managed ticket resolution of corporate accounts to reduce customer impacts of network thinning.• Created reports to monitor number of tickets closed within SLA. - Customer Relations - Interdepartmental Coordination - Analysis and Evaluation - Customer Support and Sales Management

Initially hired as Consultant (through Intronic Solutions) to move the Corporate Data Center to an offsite hardened facility. Was hired as a permanent employee and played instrumental part in the Project Management of Acquisition of Austin-based Corporationt to Kansas City, moving data systems and hardware to Kansas City, transition of Customer Service call center to 3rd party vendor in Illinois, and closing of facility in Austin. -- Project Managed the conversion of Corporate Voice and Data network to new Carrier.-- Asset Management and Procurement of IT equipment and services.-- Project Managed the Marketing introduction of new product line within company.-- Project Managed Infrastructure Projects within I.T.-- Project Managed the implementation of new PBX and VoiceMail System.-- Key player in I.T. and Marketing Projects.-- Vendor Relationship Management

Overland Park, Ks / Chicago, Ill.

Project Manager at Chicago-based U.S. Cellular Corporation. Instrumental in the introduction of new wireless offerings, working with Customer Call Centers for training on new products to continually improve customer experience.

Kansas City, Missouri Area

Program/Project Management - Strategic Business Planning - Multi-location management - Interdepartmental Coordination - Budget Development - Vendor Procdurement and Asset Management - Request for Proposal (RFP) Process - Cost Benefit Analysis (CBA) Process - Marketing - Management & Administration - Performance Reviews - Training - Customer Presentations

Program/Project Management - Customer Service & Sales Support - Multi-location Team Support - Telecommuting expert - Strategic Business Planning - Multi-location management - Interdepartmental Coordination - Budget Development - Cost Benefit Analysis (CBA) Process - Management & Administration - Performance Reviews - Training - Customer Presentations

Shawnee Mission, Kansas

Program/Project Management - Strategic Business Planning - Multi-location management - Interdepartmental Coordination - Budget Development - Vendor Relationship Management - Request for Proposal (RFP) Process-- Telecom Asset and Projcurement Management - Cost Benefit Analysis (CBA) Process - Release Management - Management & Administration - Performance Reviews - Training - Customer Presentations

Program/Project Management - Strategic Business Planning - Multi-location Team Management - Interdepartmental Coordination - Budget Development - Vendor Procdurement and Management - Request for Proposal (RFP) Process - Cost Benefit Analysis (CBA) Process - Release Management - Management & Administration - Performance Reviews - Training - Customer Presentations

Bachelor Of Arts, English - Business & Marketing

Bachelor'S Degree, English / Business And Marketing Emphasis, 4.0

Activities and Societies: Previously at Missouri State University - Alpha Sigma Alpha sorority. Business Affiliations:  Mid America.

Education record

Activities and Societies: Alpha Sigma Alpha Sorority, Student Affairs Committee