Mrs. Smith is a seasoned Business Professional, possessing over 15 years of Project Management and Office Management experience, as well as ranking high in Customer Service Experiences. Most recently, her roles included: Interviewer / Analyst in Call Center Environment,Senior Project Manager in Marketing and General Business, Business Development Manager, and Implementation Project Management; Includes managing large, complex programs consisting of multiple projects and multiple project teams, with budgets ranging as high as $3.5m. Specific Telecom Project saved Client $1.5m in telecom expenditures.Substantial experience in the development, implementation, staffing and, management of PMO to transition Insurance Corporation from Austin, TX to Kansas City, MO during buy-out situation. In addition, transitioned and closed down multiple customer call centers during company resizing efforts, and the accumulation of new office sites throughout the United States.Senior Project Manager: Leads in a consultative style with a stellar record for improving customer satisfaction through Marketing, vendor management, cost savings by scrutinizing contract adherence, while instilling performance and a talent of recruiting and developing other leaders with an equal desire to excel. Demonstrated within Sales and Service environment of (3) major Telecommunications Corporations.Senior Project Manager: Experience in PMI tools and methodologies, and a thorough understanding of all PMBOK Knowledge/Process Areas. This was demonstrated by the management of Marketing Projects with to-the-street technologies requiring extensive coordination, focus driven, and software application mediation.SKILLS INVENTORY Program Management• Marketing• Strategic Planning• Vendor Relationship Management• Customer Information Systems• Business Case Development• Change Management