Strategically coordinated project tasks across project management, sales, estimating, and construction teams, meticulously aligning efforts to meet contractual obligations and deadlines, resulting in smoother project deliveries and elevated client satisfaction.Proactively served as primary client contact in the Project Manager's absence, adeptly addressing issues and resolving them quickly to avoid costs and maintain client confidence.Diligently managed project documentation and invoicing, including change orders and compliance certificates, working closely with Accounting to ensure precision and alignment with contract terms, leading to timely and accurate invoicing.Effectively oversaw permit applications and regulatory compliance, rigorously managing jurisdictional licenses and documentation distribution, which ensured seamless project progression without interruptions.Streamlined processes by implementing efficient file organization and project tracking systems, vastly improving data accessibility and boosting team productivity.Maintained up-to-date project data in the JST system with careful attention to detail, supporting accurate and prompt project monitoring and decision-making.Drove business decisions and reduced operational costs.

Efficiently provided comprehensive support for a major account call center serving North and South Carolina, managing a high volume of requests for new products, services, and reconfigurations, resulting in consistently high client satisfaction.Proactively liaised with clients, external vendors, internal Designers, Operations, and Project Managers for each job, ensuring seamless coordination and timely delivery.Accurately prepared quotes and proposals, processed purchase orders and acknowledgements, tracked and scheduled orders, and confirmed dates for deliveries, installations, and service repairs. This streamlined process led to reduced delays and significantly improved service timelines.Diligently created and maintained installation/service paperwork, submitted building access requests as needed, and resolved issues promptly through troubleshooting, which enhanced operational efficiency.Consistently followed up with end-users and provided detailed status updates, improving transparency and fostering trust.Effectively managed client billing for all call center projects and maintained status spreadsheets from project initiation through completion, ensuring accurate and up-to-date project reporting.Routinely delivered weekly updates on open quotes to client purchasing departments to maintain open communication and operational clarity.

Expertly supported primary and secondary sales personnel by preparing comprehensive quotes, proposals, presentations, and installation documents, enhancing the sales team's ability to close deals quickly.Consistently supported the sales team to meet service and sales objectives, contributing to a high-achieving and efficient department.Promptly addressed customer service needs for paper product supply orders, providing accurate, detailed information on new products and resolving issues swiftly.Proactively built positive client relationships through effective management of customer service functions, leading to strong customer loyalty and retention.Initiated and maintained a comprehensive filing system and inventory for new client products stored in the Patterson warehouse, significantly improving request processing times for both the client and Patterson Pope.Strategically negotiated the best prices with vendors, which led to increased customer retention and overall satisfaction.Accurately conducted on-site assessments and measurements to determine precise customer specifications, ensuring tailored solutions and customer satisfaction.Effectively served as a liaison between customers, internal departments, and vendors, consistently providing excellent customer service and facilitating seamless communication.