Linda Walderbach Email & Phone Number

Hiawatha, Ia

Providing aggressive management to strategic customers' projects to keep projects on time, on scope and on budget by:- Identifying and establishing critical communications to the project stakeholders, both internal and external, during the life of the project.- Ensuring all project data is in place to move forward with the project- Managing project timeliness- Providing proactive risk registry/management - Effectively providing and maintaining project resourcesManagement of PMO Staff-Provide project coordinators and project managers with necessary training to do their job * System Training * Staffing Needs * Processes for PM/Communications for internal and external customers- Review/address staffing needs for PMO and the field - Help provide career/personal growth and career pathing

Hiawatha, Ia

Marion, Ia

Manage restructuring key business systems and support of windows based applications- Work with users to categorize current business processes, identify limitations, and discover improvements to create accurate business requirements- Interface between development and the business to translate and clarify requirements preserving the goal of more efficient, accurate and effective systems.- Set project milestones and due dates for code development, system and user testing and production release.- Write system and user test cases, track and manage issues while maintaining schedule and expected functionality for projects and issue resolutions within an agile process.- Train and provide post release support for new functionality; support and maintain existing systems through a ticketing and release process.Process Improvement- Assisted in creating formal business requirement documentation; creating and maintaining an agile release process schedule; communication of project and issue fix releases- Working to create a stable, viable process flow to support new projects while supporting and maintaining existing systems.

Cedar Rapids, Iowa Area

Manage internal billing projects by:- Creating business cases in support of project/enhancements to adapt to business needs or streamline existing processes- Identifying staffing needs for development, testing and long term support of projects- Writing necessary business requirements- Creating and managing communications with stakeholders for review of requirements, expected end results, managing changes in objectives/scope- Management of cross-functional groups to ensure successful development, resolution of issues and on-time delivery of project deliverables- Create test plans for quality testing to ensure successful implementation- Manage final implementation and support any post release fall out- Wrote, edited and published job process flows, desk top procedures and job aids for new hires and transition of job to new personnel.Acting as subject matter expert for other projects impacting rate entry/billing systems such as product dissolution, system decommissioning, and contract language support.

Cedar Rapids, Iowa Area

Interpretation and implementation of large complex customer contracts into various pricing and billing systems. Provided project support and documentation for merging pricing/billing systems across multiple products. Creation of and training on new rate entry processes. Lead analyst to assist others with rate entry, resolve billing issues and escalation point for contract disputes.

Amana, Ia

Staffed and managed the consumer affairs group for the Raytheon/Amana heating and cooling products.-Trained new employees- Documented process flows and procedures for the consumer affiars analysts- Worked escalated issues for consumers, distributors and Raytheon board members- Created and maintained processes and roles for department with external distributors and internal departments.- Developed and implemented reporting standards- Approved distributor and dealership warranty work.