• Responsible for handling all telephone correspondence with clients, potential clients, vendors, building departments, home centers, contractors, and supply houses.• Solved unresolved customer issues to maintain healthy relationships with our clientele.• Promptly responded to inquiries and requests for estimate scheduling and additional information from prospective customers.• Facilitated vendor price quotes and orders.• Compiled contracts and payment schedules maintained throughout projects. • Shopped for vendors that would best suit our material and business needs.• Acted as effective liaison between customers and contractor, keeping communication channels open and running smoothly. • Dispatched contractors between projects/vendors.• Maintained accurate records of past due customer account activity.• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Maintained up-to-date knowledge of product and service changes.

• Pre-selected current stocked items throughout all departments for appointment-only customers; assisted customers with purchases from all departments including woman’s, juniors, children’s, dresses, shoes, men’s, home, accessories, jewelry, etc. • Provided customer with feedback including fit, style ,etc.• Handled in-store returns and resolved customer service issues. • Coordinated in-store and online inventory checks for clients and store-to-store point of sale.• Maintained open communication channels with loss prevention department in order to keep better tabs on annual reports. • Completed stock work and daily tasks in a timely manner. • Stayed current on fashion trends and sales knowledge and skills by frequently attending training classes.