WSU Extension Office Manager and Master Gardener Program Coordinator

Hostess and co-owner of the 5-star Bed & Breakfast and 5-star vacation rental property located on the shore of scenic Lake Roosevelt. We are 4-time AirBnB Superhosts! http://www.riverwoodbnb.com

Interview incoming patients and enter registration information into Epic. Ensure insurance coverages are current and eligibility is in place. Check-in patients for Emergency Room, Imaging appointments, Day Surgery, Lab work, and others.

Interview incoming patients and enter registration information into Epic. Ensure insurance coverages are current and eligibility is in place. Check-in patients for Emergency Room, Imaging appointments, Day Surgery, Lab work, and others.

-- Successfully completed simultaneous upgrade and move of Lotus DEV/QA and Production virtual servers to the company’s new Data Center. Coordinated user testing, and communicated downtimes as well as communicating progress and/or issues to IT project managers.-- Successfully managed company-wide upgrade from Lotus R5 to R6.5 for 8 servers and 1000 clients/users.-- Maintain servers, design templates, and user accounts with an average uptime of 99%.-- Project Lead for major redesign of Patient Safety database, improving efficiency, workflow, and accuracy. -- Coordinate communications on multiple development projects, train/assist associate developers as needed.AWARDS: 3 “Memorable Moments”, awarded for “appreciation for service provided to customers”

-- Administration for a global network of servers, including email and replication connectivity-- Account and Access Management-- Lotus Development

Seasonal job for the week-long Burning Man event on Black Rock Desert in Nevada. Worked 3 years as a Ranger (conflict resolution and de-escalation staff, attended training prior to event each year), worked in Echelon trailer for 1 year monitoring and coordinating radio traffic and ranger assignments, entrance gate staff for 1 year, flagger and exodus (traffic flow coordinator) for 3 years.

-- Managed hiring, turnover, and coordination of office interns from local colleges.-- Monitored multiple office processes/workflow, proactively removed potential obstacles to smooth office operations and ensured reliable follow-through on promises made to customers.-- Compiled office/technical manual outlining standards/processes/network, hardware and software configurations, and created Promotional Materials which doubled effectiveness of Sales Force.-- Development and management of multiple website projects, both in-house and for customers.-- Created, assisted with, and coordinated multiple video editing projects.

-- Planting and maintenance of decorative street-corner planters as well as city-owned trees. Drove water tank truck, observed safety precautions when placing hoses with minimal effect on traffic.-- Cleanup and maintenance of city-owned properties.

-- Gathered requirements for projects, estimated development & resources time, created project plans, assigned suitable resources to each task, reported progress to end users and management.-- Project Lead for Web-based Personnel Management Tool. Developed browser interface for tracking Employee Hires, Changes, & Exits.

Lotus Development contracting work, mostly using Javascript to create dynamic popups and tables.

1998–2000 Lotus Notes Developer-- Created Workflow database, Sales Leads form/database, and Customer Profiles database.1996-1998 Lotus Notes Administrator-- Migration to Lotus Notes 4.6x from MSMail (1998): Primary support for 34 servers.1989-1996 IT Help Desk Support Lead, Registrar-- “Employee of the Quarter” upon completion of Corporate Systems Centralization project. -- Lead Trainer for Registrars – revised Registration System Reference Manual, developed training materials, sent nationwide for one-on-one training of District Registrars.-- Primary Tester of new Registration system. Primary support for field registrars using new system.

Maintenance of interior landscaping accounts...watering, trimming, fertilizing plants in various offices in the Seattle area. Entrusted with some very large accounts: Museum of Flight, Olympic Hotel, Bellevue Square.

-- Main designer of planters, buyer/purchaser of supplies needed for planters-- Retail sales (including cash register till)-- Telephone sales-- Flower arrangement designer/completions as specified in orders or from walk-in customers

Work the box office, sell appropriate tickets to customers depending on age, handle cash, balance till, report numbers at end of day. Sell concessions if box office is not busy.

Greet and welcome new arrivals, assign tent spaces at Base Camp, meet with advisors and crew leaders to complete paperwork, explain rules, provide orientation, and answer questions. Communicate via radio to notify the logistics and equipment rental staff of the new arrivals. Prepare and photocopy promotional/informational materials.