Lindauro Junior Email & Phone Number

São Paulo Area, Brazil

Responsible for services management, Services and Pre-Sales P/L management, KPI’s and MBO control. Working with the service sales team, focusing on strategies to achieve goals and innovation for the market, including the creation and customization of services based on the company's product portfolio. Working closely to commercial areas making a bridge to the services, also managing Latin America un the same segment, being responsible for the international sale of products made in Brazil… Show more Responsible for services management, Services and Pre-Sales P/L management, KPI’s and MBO control. Working with the service sales team, focusing on strategies to achieve goals and innovation for the market, including the creation and customization of services based on the company's product portfolio. Working closely to commercial areas making a bridge to the services, also managing Latin America un the same segment, being responsible for the international sale of products made in Brazil. Expertise in cost control, service and operations intelligence, service desk, contact center and profitability based on the balance of sales of services and guarantees executed. Management of the software development team using the several tools such as Scrum, UX, CX, among others. New business development with pre-sales expertise to promote products to achieve the company results expected. Oriented to leadership, performance and results.In charge of Image Products, Graphic, Electronics and Software for Latin America. Show less

São Paulo Area, Brazil

Responsible for managing pre-sales B2B for mobile and medical services products, including service packages (service added value). Specialist in medical devices for Latin America, focusing on Ultrasound and X-Ray. Interface with the Research and Development (R&D) team for customization of mobile applications, maintaining an excellent relationship with SIDI (R&D) achieving the company expectations. Acting in close collaboration with the Business and Sales Unit, articulating the organization's… Show more Responsible for managing pre-sales B2B for mobile and medical services products, including service packages (service added value). Specialist in medical devices for Latin America, focusing on Ultrasound and X-Ray. Interface with the Research and Development (R&D) team for customization of mobile applications, maintaining an excellent relationship with SIDI (R&D) achieving the company expectations. Acting in close collaboration with the Business and Sales Unit, articulating the organization's strategy and technological strengths for the customer satisfaction. Pre and post-sales sales management for the Printer and Displays division, with excellent knowledge of software, strategies and support, as well as the management of outsourcing projects at Samsung Electronics and the local subsidiary on solutions and services, ensuring results and area effectiveness (SaaS). Monitoring of global and regional KPIs, development of monthly reports with reports to the director, including the B2B Service and KPI Sales Service. Implementation of the main projects of Displays in Brazil and Latin America, acting as focal point and specialist in professional displays (LFD) in Latin America, speaker and global instructor. Training and development of quality customer service representatives for B2B and health products in Brazil and Latin America, providing improvement in the B2B service rate, seeking to equalize the level of countries. Responsible for health care systems - PACS, RIS and HIS. Show less

São Paulo Area, Brazil

Responsible for development, implementation and monitoring of programs to maximize performance for printers and services. Acting in Brazilian regulation, as well as the recommended changes in methods, increasing accuracy, efficiency and responsiveness. Management of ISO 9001 along with Engineering processes, root cause analysis to improve performance and reliability. In charge of technical data reports, maintenance of security and respective compliance, ensuring workflow, process control and… Show more Responsible for development, implementation and monitoring of programs to maximize performance for printers and services. Acting in Brazilian regulation, as well as the recommended changes in methods, increasing accuracy, efficiency and responsiveness. Management of ISO 9001 along with Engineering processes, root cause analysis to improve performance and reliability. In charge of technical data reports, maintenance of security and respective compliance, ensuring workflow, process control and greater productivity. Strong performance in the management of Samsung products.In charge of printing outsourcing (Saas), providing services to the customers and controlling the customer satisfaction. Show less

São Paulo Area, Brazil

Technical Support Engineer.In charge of printers technical support, quality and software solution.

Especialização, Marketing De Serviços

Pós-Graduaçã, Engenharia Clinica

2011, Engenharia

Master Business Administration, Business Administration And Management, General

Specialization, Professional Displays

Pós-Graduação, Marketing E Mídias Digitais