Acted as primary point of contact for customers and assigned outside Sales Representatives for this plastics distribution company. Received and processed customers’ purchase orders and all related requests ensuring the transaction met acceptable profit requirements and shipment deadlines. Coordinated order flow across multiple departments: inventory, traffic, purchasing, credit, and quality. Provided proper documentation, additional shipping documents (if required), and product certifications. Communicated order status to customers, including backorder information, blanket order status, and future order confirmations ensuring that the orders aligned with Entec policy and per the terms of the customer’s agreement. Researched and resolved customer issues and problems pertaining to delivery, product and pricing. Maintained all customer specific information within the operating system. Worked in conjunction with the Sales Representative to maintain customer pricing quotes. Compiled supporting documents for accounting to process customer debits and credits. Assisted in all proactive duties aimed at executing soft sales, managing targets and maintaining current accounts.

Worked in the Special Programs Division for this surgical and implant management company. Obtained insurance verification, benefit coverage information and procedure authorizations for Medtronic Neuromodulation - Pain Therapies. Reviewed physician referrals and clinical documentation in order to ensure accuracy. Contacted payers to determine available benefits for requested service and submitted appropriate forms, documentation, and clinical information required by medical policy to obtain authorization. Created and maintained timely and accurate notes in the database system detailing all pre-certification activity related to each case. Maintained timely and regular communications with payers and physician’s offices regarding the status of pending referrals. Provided CPT and HCPCS coding support to physicians. Experience with commercial insurance carriers, worker’s compensation, Medicare and Medicaid.

Assisted multiple salespeople that generated over $5 million in annual sales for this commercial office furniture and design company. Proposal preparation; order entry; acknowledgement verification; invoicing. Interacted with vendors and carriers to track shipments and ensure timely delivery of product. Scheduled deliveries and installations with operations and design departments. Handled warranty issues, service issues, and freight claims. Submitted and maintained confidential information for salesperson vendor bonus programs. Assisted customers with order and delivery inquiries. Back-up coverage for front desk/receptionist.

Worked with the Vice President / top salesperson of this commercial office furniture and design company. Specialized in State of Florida Government Contract orders. Quote preparation to include product specification, special order fabric calculations, pricing, and appropriate discounting. Obtained custom product quotes from manufacturers. Placed orders with vendors. Verified acknowledgements to ensure order accuracy. Coordinated and tracked product shipments. Handled receiving, warranty and service issues. Processed freight claims. Ordered fabric and finish samples, as well as product literature.

Interacted with furniture dealerships, manufacturers, and customers from across the country to coordinate local requests for receipt, delivery and installation of office furniture and other products, inventories, reconfigurations, office moves, refurbishment of product, and service related issues for this commercial office furniture dealership. Quote preparation and execution. Created and maintained accurate project tracking sheets. Completed manufacturer job surveys. Researched receiving and warranty issues. Sales administration duties: edited quotes for sales; placed orders with vendors; tracked shipments; assisted in maintaining resource library.