Linda Whitenack

Linda Whitenack Email and Phone Number

Manager, Telecomm and Voice Engineering @ Humana
Bangor, PA, US
Linda Whitenack's Location
Bangor, Pennsylvania, United States, United States
Linda Whitenack's Contact Details

Linda Whitenack personal email

n/a

Linda Whitenack phone numbers

About Linda Whitenack

As the Manager of Telecomm & Voice Engineering at Humana, I am responsible for the delivery of various VOIP services to the Humana organization. Humana is a health & wellness organization with 440+ offices nationwide.. I have extensive experience deploying VOIP services in large fortune 500 companies and managing remote engineering teams. My primary focus is on process improvements and service delivery excellence. Key skills include global vendor management, 3rd party contract negotiations, and exceptional analytical problem solving skills combined with quality leadership abilities.My Expertise involves transitioning support to outsourced Global teams while complying with ITIL best practices and a proven track record for reducing operating costs.

Linda Whitenack's Current Company Details
Humana

Humana

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Manager, Telecomm and Voice Engineering
Bangor, PA, US
Website:
humana.com
Employees:
45742
Linda Whitenack Work Experience Details
  • Humana
    Manager, Telecomm And Voice Engineering
    Humana
    Bangor, Pa, Us
    View
  • Humana
    Manager, Telecomm/Voice Engineering
    Humana May 2019 - Present
    Louisville, Kentucky Area
    As the Manager of Telecomm and Voice Engineering at Humana, I am responsible for the newly created Voice Transport Team which will oversee the delivery of various VOIP services to the Humana organization.
    View
  • Norstar Networks
    Director, Client Services Support
    Norstar Networks May 2016 - Present
    Pittson, Pennsylvania
    View
  • Maersk Group Infrastructure Services
    Senior Service Owner - Voice And Video
    Maersk Group Infrastructure Services Mar 2014 - Mar 2016
    Copenhagen Area, Denmark
    Responsible for multiple Service Owners and delivery of Cisco VOIP services globally to 250 sites and 30,000+ users. Accountable for leading the Line 1 and Line 2 technical support teams and managing the overall quality of Global Voice and Video services. Responsible for availability and business continuity while ensuring compliance with IT Service Management processes and procedures. Responsible for meeting SLA commitments through internal channels and 3rd party support vendors.
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  • Maersk Line
    Global It Consultant
    Maersk Line Jun 2011 - Feb 2014
    Madison, New Jersey
    Providing IT consulting services for Maersk Line. Working with outsourced global support teams to improve processes. Team member of an IPT migration project to convert Nortel and Avaya TDM platform solutions to a new hosted Cisco IPT solution in North America and Latin America. Responsible for reviewing and approving the technical architecture design of Cisco IPT solutions and call center functionalities.
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  • At&T Global Services/Ibm Global Services
    Professional Technical Project Manager
    At&T Global Services/Ibm Global Services Jun 1995 - Feb 2011
    Technical Account Manager providing Infrastructure support for Global shipping organization. Focus is on providing technical resources to maintain a cost effective Cisco IPT converged call center infrastructure while ensuring the highest degree of reliability and advanced technology.
  • Maersk Data
    Corporate Telecommunications Manager
    Maersk Data May 1995 - Dec 2004
    Project manage all aspects of the voice infrastructure support and implementation of new solutions, Nortel, Cisco IPT.Strategic planning for future IT requirements
  • Thomas J Lipton
    Telecommunications Manager
    Thomas J Lipton Feb 1987 - May 1995
    Promoted from a telephone operator to manager of the Telecommunications department within one year following exceptional handling of voice infrastructure issues. Main decision maker and project coordinator for new Nortel phone system solutions installed throughout large and small branch offices.
  • Thomas J. Lipton Co.
    Telecommunications Supervisor
    Thomas J. Lipton Co. 1987 - 1995
    Englewood Cliffs, N.J.
    Respoinsible for daily activities of the Telecommunications team and the purchase and installation of Nortel PBX systems in corporate offices and food plant facilities.
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Linda Whitenack Skills

Six Sigma Itil It Management Vendor Management It Service Management Owner Managed Businesses Project Management Process Improvement Project Portfolio Management Outsourcing Telecommunications Voip Avaya Change Management Contract Negotiation Program Management It Strategy System Administration Call Centers Leadership Business Process Improvement Business Analysis Service Delivery Disaster Recovery It Operations Integration Technical Support It Outsourcing Pmp Pmo Project Delivery Strategic Planning Incident Management Information Technology Operations Management Project Planning Software Project Management Management System Deployment Team Leadership Team Management Visio Resource Management Consulting Enterprise Architecture Business Process Security Sla Software Documentation Data Center

Linda Whitenack Education Details

Frequently Asked Questions about Linda Whitenack

What company does Linda Whitenack work for?

Linda Whitenack works for Humana

What is Linda Whitenack's role at the current company?

Linda Whitenack's current role is Manager, Telecomm and Voice Engineering.

What is Linda Whitenack's email address?

Linda Whitenack's email address is li****@****pix.net

What is Linda Whitenack's direct phone number?

Linda Whitenack's direct phone number is +161058*****

What schools did Linda Whitenack attend?

Linda Whitenack attended County College Of Morris.

What are some of Linda Whitenack's interests?

Linda Whitenack has interest in New Technologies, Voip Solutions, Management Training.

What skills is Linda Whitenack known for?

Linda Whitenack has skills like Six Sigma, Itil, It Management, Vendor Management, It Service Management, Owner Managed Businesses, Project Management, Process Improvement, Project Portfolio Management, Outsourcing, Telecommunications, Voip.

Who are Linda Whitenack's colleagues?

Linda Whitenack's colleagues are Whata Fuchin, Inga-Lena Kvape, Debbie Dottarar, Angela Smith, Vijayabharathi R., Elkin Jaimes, Adam Welbes.

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