Linda Sloan Email & Phone Number

Springfield, Va, Us

Mclean, Virginia, Us

Lead the user experience team in standardizing processes for the Customer Banking Technology Office. Supporting 2M+ users daily utilizing our online banking and mobile apps.

Advanced customer digital experience product portfolio as the Product Owner for a leading national trade association through end-to-end product development, supporting 250K+ users and $60M+ in annual revenue.- Oversaw product management through building a product enhancement roadmap, leading product development, and cultivating a unified team, securing $1.1M and senior leadership approval for execution.- Optimized UX strategy by implementing a UX research process, modernizing email marketing, and scaling data-driven reporting, increasing CTRs by 3% while illuminative revenue-driven improvements. Notable Projects:- Reduced cart abandonment rates from 26% to <3% through process simplification. - Decreased downtime rates from 30% to <1% by improving velocity, stabilizing software releases, and upgrading software.- Saved more than $75K annually by reducing call center volume by 8% through expanded self-service capabilities.- Established dynamic, centralized user data through API integration of Adobe Experience Manager and Salesforce.- Created enterprise website, post-merger, as the product lead, ensuring brand optimization and standardization.

Reston, Virginia, Us

Drove UX process standardization and framework for a portfolio of government clients as the primary subject matter from requirement definition to UX design, supporting up to 2M+ users daily internal users.- Created UX process by conducting initial discovery, performing user research, documenting key findings, defining technical and business requirements, and informing product development roadmap.- Performed ongoing user testing throughout the development lifecycle across prototypes, MVPs, and individual feature deployments, advising a team of Designers, Researchers, and Business Analysts.- Built a comprehensive UX team that included job descriptions, interview framework, screening protocols, and onboarding experience, growing to a Research and Design team of 25. Notable Projects- Oversaw a custom-built Java-based IMS (Information Management System) for the Department of Homeland Security.- Designed a cloud-based data analysis tool for Freddie Mac’s data scientist team.- Launched a case management solution for CMS to track state-run Medicaid facility utilization.

Franklin Lakes, New Jersey, Us

Directed UX strategy for a multinational medical technology company’s patented new mobile application, Briight™, development from research management to product design, serving a population of 1M+ users.- Established a user-centered design (UCD) practice by conducting UX research, building user personas, utilizing sketching, wireframes, and prototypes, designing user interfaces, and collaborating cross-functionally from inception through MVP launch.

Arlington, Va, Us

Led user experience initiatives for a portfolio of government clients focused on UCD, design, UX research, and web and mobile development within a cross-functional team. Notable Projects:- Launched 2 US Census Bureau mobile applications, one for annual reporting and one for 2020 census collecting. - Managed 2 United States Postal Service products, a mobile POS solution, and redesigning a call center knowledge management system.

Chantilly, Va, Us

Performed UX design for a Department of State project, including creating wireframes, prototypes, and design compositions, communicating key insights, coding front-end features using HTML5, CSS3, and jQuery, and ensuring section 508 compliance.

Fairfax, Va, Us

Optimized UX design strategy through performing market research, testing usability, developing wireframes and visual design compositions, coding web applications, and providing ongoing client support for multiple government agencies such as the U.S. Marine Corps, U.S. Air Force, Office of the Secretary of Defense, and Consumer Products Safety Commission.

Washington, Dc, Us

Designed and developed websites and applications including creative direction, digital production, and project management, garnering utilization across global Marine bases.

Blue Bell, Pennsylvania, Us

Managed web design for the Executive Office of the President of the United States (www.whitehouse.gov) including strategy development, user interface creation, video optimizations, and graphic design.

Washington, Dc, Us

University Of Richmond, Va, Us

Billings, Montana, Us