Linda Yslas (Kraft) Email & Phone Number

Execution of complex information technology projects and multiple large-scale IT projects within Netsmart Plexus Cloud. Proactively manage project scope, planning, execution, timing, functionality, quality, and communications. Lead collaboratively with cross-functional technical teams from original concept through the final implementation to ensure projects are delivered on time, within scope and with a high degree of quality. Provide leadership to all projects teams within Plexus Cloud.

Project management of enterprise hosting implementations for new and existing clients. Accountable for the delivery and support of technical infrastructure projects for platinum clients, including business and functional requirements, resources, schedules, delivery milestones, and overall quality.

Kansas City, Missouri Area

Management responsibility of prioritizations and communications for end-to-end provisioning activities for infrastructure needs to support Managed Services and Cloud business lines. Process owner for implementing and managing standardization and improvement initiatives for department, as well as forecasting and establishing quality performance standards to achieve company objectives and client satisfaction.Accountable for process and work load management, accurate and timely installation of services, as well as recruiting and retention of Implementation staff.

Developed and managed the security awareness program plan including writing, editing and publishing security articles using various methods (i.e., intranet, email and newsletters, as well as giving presentations throughout the company.) Managed all content on the Corporate Security intranet site, as well as managed the Corporate Security web portal and directories on DocShare. Developed and managed the monthly Corporate Security status and metrics reports. Writer and/or editor for all communications within the department (standards, policies, letters, emails, articles, etc.)

Responsible for relationship between agency and its clients, including full-service and project accounts. Strategically managed all media sources, including TV, print, radio, direct mail, pay per lead, websites, search engine optimization and marketing, etc.

Responsible and accountable for recruitment, training and management activities to ensure successful growth and development of the Train to End Stroke program within the Kansas City metro area, as well as the Heartland Affiliate. (Increased revenue by 655% in first year. Increased participant retention from 29% to nearly 70% by consistently surpassing customer needs and expectations, establishing a true partner relationship. Surpassed revenue goal by 70% through dedicated customer focus, strong decision making skills, effective planning and organization, as well as teamwork and collaboration.)

Strategically managed end-to-end process of high profile, complex programs nationwide with 25 to 2500 attendees, including internal and external meetings, incentive programs, customer events, and tradeshows resulting in marketshare growth, customer retention and unit cost reduction. (Directly managed marketing strategies for high profile programs; developed themes and collateral, engaging clients from concept to delivery. Full responsibility of research, site selection, design, budgets, logistics, technical needs, exhibits, speakers, team building, menus, and amenity selection while assessing crisis and risk management situations. Developed and strategically managed budgets totaling $3M, with ROI accountability; negotiated outside vendor services and contracts; confirmed over $1million of savings to the bottom line within a two year period.)