I hold the responsibility for driving the success of various critical processes, including order fulfillment, hardware shipment from our Denver office, and the assembly of access control systems. These processes encompass a wide range of tasks, such as order entry, validation, approval, and fulfillment. Collaborating closely with Sales, Support, and Accounting, I play a pivotal role in ensuring the timely delivery of orders both domestic and international, and forging strong relationships with parcel carriers, vendors, and other fulfillment centers along the way. The accuracy of our orders is paramount to both my role and the overall prosperity of the company, and I take great pride in contributing to its ongoing growth and success as an integral part of the operations team.

Regulate the inventory and pricing of products available on the online store, delegate sought-after pre-order items, and handle credit card problems with the help of multiple third-party software. Maintain close coordination with distinguished suppliers, distributors, and vendors.Proficiently administer multiple high-volume sales events in a year in order to administer the release of high-in-demand products; ensure on-time release of products for specific events and other normal releases/restock events. Supervise a group of 4 staff members on back-end store operations including managing large order quantities on a daily basis; manage shipments and delegate tasks to each team member based on their capabilities and skillset. Effectively manage order processing functions in the e-commerce department including maintaining continuous contact with the customers through email, and resolving backorder issues.Collaborate with the accounting department and distributors to complete paperwork and rectify discrepancies in delivery documentation and invoices on a weekly basis.Place orders for new products and maintain open lines of communication with cross-functional departments to uphold performance expectations. Established and integrated a robust order returns process involving identifying and acquiring dead stock from the store floor, administering policies with distributors and representatives, and ensuring product return to save additional costs.Conduct audits of the fresh inventory to identify and resolve errors on a weekly basis.Contributed extensively to setting up and revamping the receiving department and streamlining systems to enhance order processing, management, and shipment efficiency.

Received incoming items and reported to the manager of the receiving department. Managed all inbound and outbound online orders while working in close liaison with the e-commerce team. Entered data regarding new products into the inventory system and prepared the items to be placed on the floor. Stayed abreast of changes within price points, cost, and distributors. Managed complex distributor relations and activities and oversaw product shipment timeline. Proficiently addressed and resolved all incoming customers’ queries and concerns over email and phone, supervised the online store inventory, and managed customer orders.Held accountability for sourcing unavailable products to maintain a continuous stream of incoming products and prevent shortage; closely monitored and checked the filling system for orders with a status of not yet fulfilled. Leveraged excellent interpersonal and communication skills while coordinating with sales representatives and account managers on a regular basis.Managed key operations of 2 departments at the same time while ensuring high team productivity and efficiency in all functional areas of the store.

Supervised and delegated duties to the retail staff of 15 and supported their career development and growth by conducting performance appraisals and providing valuable performance feedback and support. Contacted sellers in order to procure the required products while processing the payment through checks. Held accountability for opening and closing the store on a daily basis, as well as assessing the value of used products including music/records, films, and collectibles. Managed retail staff schedule together with processing high-value payouts for used buys. Entrusted to direct end-to-end cash management operations including handling cash and preparing comprehensive reports detailing cash intake for the registers. Ensured a high level of customer satisfaction by effectively addressing and resolving customer conflicts related to refunds and returns while overseeing key functions of the customer service department.Created reports for the sold product on a day-to-day basis and ensured constant availability of new products on the shelves by maintaining an excess stock in the inventory.