Lindie Gochenour Email & Phone Number

Bowling Green, MO, US

Richardson, Texas, United States

Richardson, Texas, United States

* Prioritized and managed multiple projects from multiple incoming streams simultaneously - liaising between departments to gather needed information interpreting needs and deadline, managing project tracking software, and assigning work based on priority.*Trained multiple new team members allowing our team to handle growing workloads – creating training.

Richardson, Texas, United States

*Gathered, analyzed, and presented data - better informing team of frequency, severity, and other metrics used in creating reserve numbers for aftermarket automotive products.*Created complex Microsoft Excel-based workbooks (cost guides) utilizing nested index formulas, developed reserve & admin, and design skills utilized by dealers nation-wide.*Organized.

United States

• Provided suggestions for process, application or documentation improvement.
• Solved dealership menu errors with DMS providers including Reynolds & Reynolds, F&I Express, SmartMenu, Tekion, and Vision Menu.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution within SLA requirements.
• Anticipated needs of agents and dealers to provide exceptional client support.
• Conducted case management activities and services with multidisciplinary… Show more
• Conducted case management activities and services with multidisciplinary team.

Oklahoma City, Oklahoma Area

• Created Business Continuity Plan template for IAS COO due to redesign of satellite office documentation.
• Maintained warranty rates for dealerships nationwide including specialized rates for Florida dealers to ensure compliance with state laws and regulations.
• Updated and filed all agreement documentation for dealerships in multiple states and across multiple programs.
• Implemented and developed customer service training processes.
• Increased efficiency and performance by… Show more
• Increased efficiency and performance by mentoring team members and providing feedback.

Oklahoma City, Oklahoma Area

• Proved successful working within tight deadlines and fast-paced environment.
• Developed and maintained relationships with customers, lenders and other third parties.
• Collaborated with department supervisor to create damages review team, procedures, and spearheaded team.
• Mentored more than five new members of claims staff.
• Analyzed account payment histories.
• Wrote, edited and efficiently transmitted correspondence.

Oklahoma City, Oklahoma Area

• Increased shop production by 150% within 6 months through updated software, hardware, & inventory management.
• Lead in design, development, and implementation of graphic communication materials produced by Oklahoma City Print Shop.
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
• Trained new employees on proper protocols and customer service standards.
• Supplied Point of Purchase materials to all Southern Business Unit (total… Show more
• Supplied Point of Purchase materials to all Southern Business Unit (total of 7 states). Show less