Lindie Gochenour Email & Phone Number

Bowling Green, Mo, Us

Richardson, Texas, United States

Richardson, Texas, United States

* Prioritized and managed multiple projects from multiple incoming streams simultaneously - liaising between departments to gather needed information interpreting needs and deadline, managing project tracking software, and assigning work based on priority.*Trained multiple new team members allowing our team to handle growing workloads – creating training manuals, favoring hands on experience when appropriate.*Developed peer and final review process and documentation.*Aided in the… Show more * Prioritized and managed multiple projects from multiple incoming streams simultaneously - liaising between departments to gather needed information interpreting needs and deadline, managing project tracking software, and assigning work based on priority.*Trained multiple new team members allowing our team to handle growing workloads – creating training manuals, favoring hands on experience when appropriate.*Developed peer and final review process and documentation.*Aided in the analyzation of information presented to create products, reserve numbers aiding in increase of dealer and company financial performance. Show less

Richardson, Texas, United States

*Gathered, analyzed, and presented data - better informing team of frequency, severity, and other metrics used in creating reserve numbers for aftermarket automotive products.*Created complex Microsoft Excel-based workbooks (cost guides) utilizing nested index formulas, developed reserve & admin, and design skills utilized by dealers nation-wide.*Organized departmental files and created new filing procedures and SOP’s.

United States

• Provided suggestions for process, application or documentation improvement. • Solved dealership menu errors with DMS providers including Reynolds & Reynolds, F&I Express, SmartMenu, Tekion, and Vision Menu. • Responded to all client inquiries and asked appropriate questions to facilitate resolution within SLA requirements. • Anticipated needs of agents and dealers to provide exceptional client support. • Conducted case management activities and services with multidisciplinary… Show more • Provided suggestions for process, application or documentation improvement. • Solved dealership menu errors with DMS providers including Reynolds & Reynolds, F&I Express, SmartMenu, Tekion, and Vision Menu. • Responded to all client inquiries and asked appropriate questions to facilitate resolution within SLA requirements. • Anticipated needs of agents and dealers to provide exceptional client support. • Conducted case management activities and services with multidisciplinary team. • Collaborated with team members across departments to research and resolve dealership issues. • Delivered outstanding service to agents and dealerships to not only maintain but to extend relationship for future business opportunities. • Responded proactively and positively to rapid change of departmental processes. • Assisted agents and dealerships with Point-of-Sale material shipping requests. Show less

Oklahoma City, Oklahoma Area

• Created Business Continuity Plan template for IAS COO due to redesign of satellite office documentation. • Maintained warranty rates for dealerships nationwide including specialized rates for Florida dealers to ensure compliance with state laws and regulations. • Updated and filed all agreement documentation for dealerships in multiple states and across multiple programs. • Implemented and developed customer service training processes. • Increased efficiency and performance by… Show more • Created Business Continuity Plan template for IAS COO due to redesign of satellite office documentation. • Maintained warranty rates for dealerships nationwide including specialized rates for Florida dealers to ensure compliance with state laws and regulations. • Updated and filed all agreement documentation for dealerships in multiple states and across multiple programs. • Implemented and developed customer service training processes. • Increased efficiency and performance by mentoring team members and providing feedback. • Responded to client email and help desk requests within required SLA. • Enhanced productivity levels by anticipating needs and delivering outstanding support. • Optimized client support by establishing collaborative service environments through targeted operational initiatives. Show less

Oklahoma City, Oklahoma Area

• Proved successful working within tight deadlines and fast-paced environment. • Developed and maintained relationships with customers, lenders and other third parties. • Collaborated with department supervisor to create damages review team, procedures, and spearheaded team. • Mentored more than five new members of claims staff. • Analyzed account payment histories. • Wrote, edited and efficiently transmitted correspondence. • Created and maintained relationships with… Show more • Proved successful working within tight deadlines and fast-paced environment. • Developed and maintained relationships with customers, lenders and other third parties. • Collaborated with department supervisor to create damages review team, procedures, and spearheaded team. • Mentored more than five new members of claims staff. • Analyzed account payment histories. • Wrote, edited and efficiently transmitted correspondence. • Created and maintained relationships with vendors and contractors used for foreclosure repairs via phone and email communication. Show less

Oklahoma City, Oklahoma Area

• Increased shop production by 150% within 6 months through updated software, hardware, & inventory management. • Lead in design, development, and implementation of graphic communication materials produced by Oklahoma City Print Shop. • Cooperated with staff and clients to achieve customer service goals and surpass team objectives. • Trained new employees on proper protocols and customer service standards. • Supplied Point of Purchase materials to all Southern Business Unit (total… Show more • Increased shop production by 150% within 6 months through updated software, hardware, & inventory management. • Lead in design, development, and implementation of graphic communication materials produced by Oklahoma City Print Shop. • Cooperated with staff and clients to achieve customer service goals and surpass team objectives. • Trained new employees on proper protocols and customer service standards. • Supplied Point of Purchase materials to all Southern Business Unit (total of 7 states). Show less