Provide technical support for faculty, staff, students, alumni, and guests at University of Virginia

-Managed a team of 4 people dedicated to recruitment organization and productions-Formulated Solutions in alliance with Pi Beta Phi and Panhellenic regulations and rules-Developed and implemented project roadmaps and communicated project status with relevant parties-Oversaw vendor relations, contract negotiations, project budgets and deadlines-Guided chapter leaders on logistics and operations, troubleshooting, university relations, and professional development on a weekly… Show more -Managed a team of 4 people dedicated to recruitment organization and productions-Formulated Solutions in alliance with Pi Beta Phi and Panhellenic regulations and rules-Developed and implemented project roadmaps and communicated project status with relevant parties-Oversaw vendor relations, contract negotiations, project budgets and deadlines-Guided chapter leaders on logistics and operations, troubleshooting, university relations, and professional development on a weekly basis-Supported the growth and development of the Recruitment team through engaging in cross-chapter collaboration and communication Show less

-Provided technical support to faculty, staff, students, and guests to resolve software, hardware, and communications issues.-Collaborated with system engineers in designing and testing of new and existing systems -Audited student support materials and techniques and implemented improvements-Created and maintained clear documentation of issues and resolutions in a help desk ticketing system-Fostered relationships with IT professionals and provide timely resolution of problems or… Show more -Provided technical support to faculty, staff, students, and guests to resolve software, hardware, and communications issues.-Collaborated with system engineers in designing and testing of new and existing systems -Audited student support materials and techniques and implemented improvements-Created and maintained clear documentation of issues and resolutions in a help desk ticketing system-Fostered relationships with IT professionals and provide timely resolution of problems or escalations on behalf of users-Performed system upgrades and new system deployments when needed and provide basic application and system training for users Show less

-Troubleshooted user issues installing, configuring computer hardware, software, systems, networks, and printers-Developed online knowledge base for support staff to reference and user requests-Configured new employee work stations consisting of hardware, software and peripheral devices -Conducted new faculty and staff technology education of user personal and public technologies-Utilized automated systems, Kace and Service Now, to manage and track customer inquiries to… Show more -Troubleshooted user issues installing, configuring computer hardware, software, systems, networks, and printers-Developed online knowledge base for support staff to reference and user requests-Configured new employee work stations consisting of hardware, software and peripheral devices -Conducted new faculty and staff technology education of user personal and public technologies-Utilized automated systems, Kace and Service Now, to manage and track customer inquiries to completion-Maintained and oversaw asset management and proper surplus protocol-Coordinated Incoming Student education strategies through in person and virtual events -Oversaw and created digital distribution of technical information to student population allowing for a significate decrease in individual student ticket inquires during rush times -Kept records and analysis of walk-in, call, email and ticket traffic to the help desk Show less

-Assisted and cared for animals, small domestic, alongside a certified Veterinarian-Conducted basic patient work up and lab procedures-Assisted doctors in surgery with preparation, vital monitoring, and waking up of the animal-Communicated with clients by explaining medications, and performing discharges-Administered medication and educated owners on at home treatment procedures

-Coordinated internal and external resources and ensure resource availability and allocation-Crafted visual designs and brand messaging elements for consistency across digital platforms-Recommended product and process adjustments based on customer feedback, and Google analytics-Organized marketing events and manage company website/social media platforms (Instagram, Facebook) -Analyzed client feedback and company satisfaction surveys seeing a 20% increase in satisfaction over 4… Show more -Coordinated internal and external resources and ensure resource availability and allocation-Crafted visual designs and brand messaging elements for consistency across digital platforms-Recommended product and process adjustments based on customer feedback, and Google analytics-Organized marketing events and manage company website/social media platforms (Instagram, Facebook) -Analyzed client feedback and company satisfaction surveys seeing a 20% increase in satisfaction over 4 months-Managed appointment and surgery scheduling while maintaining front-end communication with clients Show less

-Provided IT support utilizing Mac OS, Windows 7/10, Microsoft Office Suite, and G-Suite-Delivered Tie I/II support to Virginia Tech users via in person, email, ticket system, and phone-Closed 1000+ incident tickets using Service Now regarding installing/troubleshooting engineeringapplications and networking-Trained and mentored 5 new employees on operations, solutions strategies, customer relationshipmanagement and advance product research knowledge -Administered and… Show more -Provided IT support utilizing Mac OS, Windows 7/10, Microsoft Office Suite, and G-Suite-Delivered Tie I/II support to Virginia Tech users via in person, email, ticket system, and phone-Closed 1000+ incident tickets using Service Now regarding installing/troubleshooting engineeringapplications and networking-Trained and mentored 5 new employees on operations, solutions strategies, customer relationshipmanagement and advance product research knowledge -Administered and provided end-user support in the Network and Infrastructure Services (NI&S) department -Presented computing presentation during student orientation at Virginia Tech for 7,000+ incoming students Show less

-Coordinate the administrative functions including record keeping, reporting and correspondence with Fraternity Headquarters -Exercise time management skills and follow through to submit and track chapter reports -Perform data analysis on Member Satisfaction and created reports on potential improvements -Handle member adherence issues and concerns through a confidential confrontation/mediation process

-Handle member adherence issues and concerns through a confidential confrontation/mediation process-Handle conduct issues and made recommendations for remediation to chapter leadership and advisors when appropriate

-Work with key business managers, other Reico employees, residential and commercial contractors, and countertop fabrication companies-Assist in customer service and relationships-Facilitate and complete product orders, shipments and deliveries-Design coordinating floor plans for projects according to specific measurements and products for spaces-Use 20/20 design program for creating floor plans and elevations-Knowledge of multiple cabinet lines, countertop manufacturers… Show more -Work with key business managers, other Reico employees, residential and commercial contractors, and countertop fabrication companies-Assist in customer service and relationships-Facilitate and complete product orders, shipments and deliveries-Design coordinating floor plans for projects according to specific measurements and products for spaces-Use 20/20 design program for creating floor plans and elevations-Knowledge of multiple cabinet lines, countertop manufacturers, appliances, tile, and plumbing products Show less