Assist in the execution of internal control, discipline and operational excellence for Global Payments Operations (GPO). Execute processes and tools to drive adherence to enterprise-wide Standards, to include but not limited to single process inventory, operational losses, operational incident management, risk, control self-assessments, and data incident management. Support the implementation Quality Assurance/ Quality Control processes within GPO through ongoing monitoring and testing of controls.Support the identification of issues, and or control improvements for remediation, whilst assisting in building out action plans and milestones as needed.Develop and direct a team of staff.

Provide consulting expertise to the Global Payment Operations organizations to support operational excellence and process automation opportunities. Research and document organizational reviews, workflow analysis, and staff analysis. Currently focused on mapping processes across multiple payment types to identify areas of opportunity and synergies to drive process improvements.

Provide consulting expertise to the Global Payment Operations organizations to support operational excellence and process automation opportunities. Research and document organizational reviews, workflow analysis, and staff analysis. Currently focused on mapping payment processes across multiple payment types to identify areas of opportunity and synergies to drive process improvements.

Assist in process design at Agile scrum team level. Compile data to make recommendations for process improvements, ways to increase efficiencies, and improve customer experience. Complete strategic planning and project management to meet deliverables.

Develop clear and accurate user documentation based on business requirements. Research processes to produce high quality documents to be easily understood by intended audience. Conduct impact analyses across lines of businesses and accurately inventory impacted documents.

Assist a team manager with a team of 15-20 escalation associates that provide service and administrative support to teammates and customers. Drive team to meet business objectives and effective at coaching, motivating and developing associates to reach their objectives.

Assist a team manager with a team of 15-20 escalation associates that provide service and administrative support to teammates and customers. Drive team to meet business objectives and effective at coaching, motivating and developing associates to reach their objectives.

Provide customer service relating to CD & IRA accounts to resolve a variety of complex issues and customer concerns. Work with banking centers, business partners, and customers with all inquiries regarding their accounts while providing outstanding customer service. Part of the inaugural team of employees within the bank in this new department. Provided in-class instruction as needed.

Provide customer service relating to checking and savings accounts in order to resolve customer concerns and problems. Assists banking centers, business partners, and customers with a wide variety of topics and handle complex research requests for the banking centers to resolve customer situations while providing excellent customer service.

Provide customer service to credit card customers, trained in a wide variety of issues and very adaptable to the ever changing nature of the credit card industry, as well as offering sales to customers to deepen their relationship with the bank. Handle both routine calls and the more complex, by directing to appropriate channels and providing follow up service to customers when the situation requires it. Assist with new hire facilitation.

Manage the billing and record keeping for the landscaping and vehicle maintenance departments at a large resort. Maintain landscaping records and fleet management of 100+ vehicles and equipment and outside vehicles. Provide customer service for homeowners and vehicle owners. Managed large number of projects and coordinated with various teams to ensure deadlines were met and completion was within budget parameters. Very proficient with Microsoft office and QuickBooks and MS Access.

Seasonally employed January-AprilPrepare personal tax returns for clients, dealing with a wide variety of financial needs. Develop relationships with returning clients to meet their tax and financial needs. Perform general office duties.

Manage all operations of the store. Oversaw a staff of 25 employees. Track store profit and loss and grew store sales consistently. Assistant Store Manager, Lancaster, PA (May 2004-June 2005)Shift Supervisor, various locations (July 2003-May 2004)