Lindsay Brown Email and Phone Number

With 20+ years experience of technology delivery, my passion is for enabling design, delivery and run of the systems which underpin business success with maximum efficiency and minimal fuss. I combine the ability to build outstanding relationships with C suite executives with a collaborative, solution oriented approach to delivery and a focus on customer satisfaction and risk mitigation.I enjoy the challenge of building cross-cultural global teams and leveraging the different skillsets and mindsets within these teams. I have extensive experience working with outsourced support and delivery organisations and establishing and managing contracts and service levels, as well as supporting the transition of internal support teams to outsourced models.Selected Achievements:• Management of 200M annual budget, achievement of 10% year on year reduction of support cost / user• Establishment of AsiaPac support team in Manila to enable full follow the sun support model• Implementation of incident, problem and change SLAs and associated reporting across complex multi vendor environmentAreas of Expertise:Demand Management • Portfolio Management • Financial Management • Governance • Execution Excellence • TCO and Cost Optimization • Outsourcing • Workforce Management and IT Restructuring • Balanced Scorecard and Metric Design • Vendor Management, SLA, MSA • IT Workforce Management • Incident Response • Talent acquisition • Problem Management, Root Cause Analysis