Lindsay Carson Email and Phone Number

Provide support for the Capture tool and other team members. Provide user support, price validation, bug and enhancement support, documentation creation and maintenance. Projects and Duties:Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through telephone and written reports.Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops.Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants.Register claims, update status notes, establish target dates, schedule appointments and release payments on an automated system.

* Inbound technical support providing troubleshooting for eInstruction proprietary software and hardware.

* Established service management principles including incident, problem, and change management procedures used when driving for resolution of incidents on behalf of a business partner or department. * Observed service level trends and provided suggestions on how to improve service level. * Assumed ownership and accountability for incidents that have a limited organizational impact or a small scope. * Ensured effective communication of reoccurring outages via Lotus Notes, email alerts, and front end message notification. * Drove resolution of incidents and problems and reported back on resolutions in daily and weekly change and incident management meetings. * Used the Enterprise Systems Status (ESS) tool to update the web with widespread outage information. At times, depending on the severity and nature of the problem, provided executive summaries to the Systems Operating Council (SOC).

* Providing detailed financial aid advisement to DeVry students, including breaking down how the financial aid works and giving instruction on how to fill out loan paperwork. * Performed outbound calls to notify student who had not followed proper instructions on forms or had not met requirements for financial aid to notify them of the situation and offer resolutions. * Utilized AS400 to document all financial interaction and loan approval notification.