Communicates with the payer throughout the project via meetings or emails.Schedules and runs all client callsCreates and maintains project plans and any project related artifactsMaintains the Gathering Requirements Workbook.Identifies risks and communicates to program managerLeads a cross-functional team and ensure all technical and business requirements are metCertifies that the client is ready to be at parity on functionality with ZAPP and PayspanCreates and updates all JIRA tickets (Except FITS tickets)Completes Provider setup and TINS Analysis, and Provider Outreach/Communication tasks for the Implementer to executeCreates non-technical tasks: ZPASS/EPay setup, PreNote, Billing, Postage, Provider, etc.Communicates with bank and conducts any bank testing needed (where applicable).Builds clients rules/groups/forms in DOCsMaintains communications with the client: Calls/EmailsConducts Demos and Trainings, or requests this from SMEs.Assists with Payer Testing. Monitors files post Go-Live and engages with the Data Analyst for data/forms related items.Creates and maintains Production Hand off documentAssists with output testing as needed.Handoff to the CX ManagerAssures a client goes live on ZAPP

Complete client configuration in DOCS® and ZPASSConduct client calls to gather requirements of the implementation and provide project plan updates throughout the implementation processApply technology and Zelis product knowledge to address client needsDesign payer communication documents or ID cardsPerform double checks for accuracy before turning testing output back to clientUtilize Jira for tracking tasks and keeping team members informed of progress of assigned tasksConfigure rules in DOCS® including logos, signatures, inserts and addressesMaintain secure users and perform annual security audit, under the supervision of Manager of ImplementationCollaborates with Implementation Team on internal enhancements for efficiencies and cost saving opportunitiesPrioritizes assigned tasks based on Go Live Date and revenue, with assistance from Manager of ImplementationAttends trainings and workshops to learn the Implementation process

• Guard the CEO and Chief of Staff calendars based on knowledge of company priorities to protect and maximize executives’ time• Attend and take thorough notes at major meetings to identify follow-ups and themes and report to the CEO and Chief of Staff for review• Provide daily agendas to executive leadership and include any material needed for a successful meeting• Create content and manage the intranet site based in SharePoint to maintain communication from the CEO to the company on a regular basis• Monitor software access levels and licenses for the company’s various applications use, including SharePoint and Zoom• Train and lead all administrative personnel in best practices for workflow and software use, such as Microsoft 365 and Meeting Excellence• Manage corporate projects that impact the greater company by way of software migration and adoption as well as change management and communication throughout the organization• Support the standup of the CRM in Salesforce by preparing data for import and building reports and dashboards

• Supported end users with SAP, SharePoint, and Office 365, acted as a mid-level system and process knowledge resource• Identified, analyzed, and defined system and process problems, and coordinated with users• Assisted in developing a course of action to resolve problems, working closely with IT, partner organizations, and product vendors, as needed• Recommended and implemented problem resolutions, whether a system change request or business work-around• Maintained business process procedure documents and formal training/user guides• Served as a representative of the assigned supervisor, as delegated, in meetings and other dealings with Fairfax Water staff and the public• Performed Office Manager functions such as, but not limited to, ordering office supplies, distributing mail, and planning business meeting lunches and team building events• Kept up-to-date on system features and assisted in evaluating potential enhancements• Worked with technical staff to evaluate functional specifications for system enhancements and modifications• Designed reports, forms, and system features• Maintained data configuration to support storage and reporting• Performed integration and regression testing of configuration and program changes• Developed training information and conducted training, as appropriate, for system changes

Responded to and coordinated all requests for an audience with the Vice President of SharedServices at all levels of the organizationManaged and maintained the Vice President of Shared Services calendar as well as updated theVice President on all direct reports’ whereabouts and/or leave statusAuthority to approve or reject requisitions charged against the Shared Services budget whichwere entered into the company’s ERP system, SAP By DesignRan and analyzed real time financial reports for the Vice President in SAP for visibility into theoverhead, travel, and other expenses accountsCreated, updated, and obtained information from the five departments of Shares Services fordivision, sector, and corporate reporting due at varying intervals such as weekly and monthly onbehalf of the Vice PresidentSynthesized applicable to Shared Services division Boeing policy and procedures to integratetheir processes following the acquisition of Aurora as a Not-Fully Integrated SubsidiaryDeveloped and oversaw the SharePoint site for the Shared Services division to include usage of agroup email, calendar, master document repository, and collaborative document compilationSupported the Administrative Services team during extended leave of other Assistants by fillingin as a back-up for their Executives such as the COO, Senior Vice President of Operations

Provided administrative support to the Deputy Executive Director of the organization by managing his calendar within Microsoft Outlook, updating his specific filing system, and keeping him apprised of the Technical Services Division’s accomplishments;Created and edited letters, memos, and various reports for the Deputy Executive Director’s signature and presentation to the public within training and seminar settings, and to the Board of Directors at regularly scheduled monthly meetings;Oversaw and delegated administrative tasks of section assistants to ensure efficiency, accuracy, and to locum when needed as well as trained section assistants on duties after recruitment;Produced Purchase Orders and Work Orders for capital projects, section accounts, and research projects to maintain budgetary tracking of all correlating expenses; Retained critical information for internal and external publication such as research documentation, and project litigation and milestone progression paperwork; Updated research project statuses conducted by the organization at the request of third party associations such as WateReuse Research Foundation and Water Research Foundation; Monitored the divisions budget for each section manager to reconcile findings with Finance to ensure proper account posting pertaining to the associated categories;Scheduled internal and external recruitment interviews for various sections of the division;Trained the division within the new time entry system KRONOS, and continue to provide requested support to users and managers including reports and time code information; Coded and published an HTML page for the external website to provide easy and reliable access to videos explaining the organization’s mission and necessity;Administered technical support for various IT requests related to hardware or software issues to alleviate the overflow on the IT section;Managed the project to upgrade of the organization’s audio and visual capabilities.

Created, maintained, and streamlined vital contract documentation logs and plant-wide distributions for easier access, faster reference, and greater consistency within Microsoft Access and Excel Tracked and updated necessary project developments required for the Board of Directors meeting packages Edited, formatted, and distributed project notices to contract representatives such as Engineers, Contractors, and other federal and local organizations such as VADEQ, NVRPA, etc., as well as other divisions within the organization Recorded and transcribed meeting minutes for Pre-bid Meetings, Pre-construction Meetings, Progress Meetings, etc., between the organization, Engineers, and Contractors within Microsoft Word and Express Scribe software Monitored section manager’s calendar as well as other project managers in order to ensure all required materials were available for whatever event was scheduled like a conference phone, meeting lunches, etc. Retained necessary contract documentation per the Virginia Library of Congress Retention Schedules and logged all inventory items in several file locations Researched and cataloged information within J.D. Enterprises necessary for project tracking and asset management Posted record drawings, manuals, and other various site material to the employee intranet FIMS, and project information for ongoing bids, construction information, and other public information to the external UOSA webpage

Refurbished outdated forms and procedures vital to processing Travel & Training requests beginning with the employee and ending within Finance while implementing more user-friendly and fillable documents by using Adobe Acrobat and LiveCycle applications Created and implemented a new monthly reconciliation closeout process for completed Travel & Training requests Generated a one-on-one training session and procedure manual within Microsoft PowerPoint for the Bank of America WORKS application for the benefit of any new PCARD users while offering simplified documentation to refresh previous user’s knowledge Updated and included new legislation and auditing requirements to the obsolete PCARD user agreement and manual Trained two new employees within their own positions and as backups to the Financial Support Assistant to ensure a team environment within the section Planned and hosted holiday and special events within the Finance department as well as organization events such as the Chili Cook-Off Developed a plant-wide newsletter and a department birthday recognition program as part of a morale booster Coordinated Travel and Training requests with requestors preferences while keeping the price negligible Reconciled entire organizations PCARD transactions within WORKS monthly by coding properly, reporting fraudulent charges, and batching the approved requisitions for JDE upload

Revamped Front Desk Procedures to simplify redundancies and add new responsibilities Found new ways to file and distribute fishing permits and included written rules and regulations with every purchase Volunteered to file, issue, and follow up on all parking permits, ProxPass permits, and Septage Receiving Facility permits within a Microsoft Access database Removed a third party distributor for coffee supplies to our office supplier to simplify ordering and update our coffee brewing technology Offered help to the Purchasing Department by making PDF files of scanned Purchase Orders and filed them according to order number within the share drive; and used JDE to research, print, and send Blanket Purchase Orders and Purchase Orders to vendors Assisted Human Resources with streamlining Healthcare Enrollment procedures and paperwork flow; updated and filed Leave Forms based on division and payroll dates; compiled necessary information for Compensation Study; and created the award templates for the Service Award Ceremony within Microsoft Word Created the Finance Batch Template in Microsoft Excel for a rolling fiscal year usage Consolidated three separate locations of files dating back to 1970’s for future filing purposes, and created a color coded filing system to track the inventory of the documents still within storage per the Virginia Library of Congress Retention Schedules

Assisted and accommodated guests by offering exceptional customer service in every interaction Provided clear communication of hotel information quickly and efficiently over the phone and in person Managed employee scheduling, room blocking, conference room booking, and guest transportation between the hotel and airport Shipping of guests lost and found belongings; and ordering and receiving of bulk kitchen, office, and guest supplies Monitored and accounted the petty cash drawer at the beginning and end of the shift for cash drops Entered and deposited checks for Accounts Payable and Accounts Receivable within the special in-house software: FOSSE and MARSHA Met deadlines of projects for bettering employee relations during construction or high volume events Offered assistance within hotel restaurant when needed

Built sales using a ten step company implemented program resulting in becoming one of the top sellers in the district and gaining the Cash Wrap Specialist title Kept track of daily transactions, authorized returns, and authorized cash outs as the Cash Wrap Specialist Prepared and accounted the end of day cash drop for the nightly bank drop-off Monitored the sales floor and offered excellent customer service Trained new employees on sales techniques, transaction interface, and store policies