Provided high quality customer service by using technology, clarifying information, researching and delivering findings. Responsible for ongoing support, training, supervision and direction to volunteers in specific geographic areas. Collaborated with peer team to support the on-boarding of new membership managers. Built and maintained relationships with volunteers and community members. Served as team lead regarding volunteer finance report processes and auditing procedures.

Managed and evaluated program initiatives based on girl trends as researched by team and Girl Scouts of the USA. Increased visibility of Girl Scouts by working with internal staff, local organizations, and other agencies to strengthen partnerships. Developed and managed budgets including ongoing reporting, monitoring, and statistical analysis of program participation, revenue, and expenses. In collaboration with other departments, delivered program evaluations, contributed content to grant proposals, and provided marketing information.

Designed and presented engaging, creative program initiatives in line with the Girl Scout Leadership Experience. Supervised program managers and supported their growth with regular check-ins. Developed and managed budgets for program events and analyzed program statistics to monitor success. Collaborated with other departments to market program initiatives.

Collaborated with community contacts while developing and presenting fun, creative programs for girls. Other specific responsibilities included: Collaborating with field staff to provide program schedules and activities for outreach groups. Awarding financial assistance to girls for various resources and program events. Developing guidelines, program ideas, and templates for events. Developing and maintaining budgets for program events. Recruiting, training, and supervising volunteer program facilitators.

Organized recruitment events while finding and supporting adult volunteers. Other specific responsibilities included training volunteers, analyzing data to discover underserved areas, and providing program to girls through outreach events and groups.

Collaborate with field staff to provide Girl Scouting to girls in underserved areas. In addition, my duties also included planning, organizing, and promoting bus trips for girls. Other specific responsibilities included: Collaborating with field staff and analyzing data to discover underserved areas. Training and supervising volunteer trip chaperones.

Collaborate with field staff to provide Girl Scouting to girls in underserved areas. Other specific responsibilities included: Developing and implementing a six-meeting template for outreach meetings. Maintaining paperwork for several outreach groups. Communicating with parents to recruit volunteers to lead the group.

Performed project intake, developed timelines and budgets, worked with in-house and freelance graphic designers from project conception to completion, and monitored quality of final product. Other specific responsibilities included: Maintaining and monitoring corporate copy and design standards. Developing and maintaining advertising budgets and correspondence with advertising representatives. Coordinating website maintenance. Providing direction to designers. Participating in development of procedures and processes, form creation, and quality checks.

Design and production of various in-house print materials, fliers, presentation materials, publications, package design, logos, and advertisements. Other specific responsibilities included: Creating original artwork and images for corporate campaigns. Participating in campaign development and packaging recommendations. Attending press checks at printing facilities for various print campaigns. Working with digital photography, including scanning and cleaning product shots.