Lindsay D. Email and Phone Number
Lindsay D. is a Trusted Experience Manager @ Google | Fraud Prevention, Policy Enforcement, Data Protection at Google. Colleagues describe them as "I had the pleasure of working with Lindsay for 3+ years under her leadership. During our time together, I witnessed Lindsay's exceptional ability to build and lead an outstanding global team. She consistently maintained a high level of morale, fostering a positive and collaborative work environment. Lindsay possesses a unique talent for pushing team members to strive for excellence and continuously improve their skills. She is dedicated to developing individuals and helping them reach their full potential, resulting in a highly motivated and high-performing group. What truly sets Lindsay apart is her unwavering support and advocacy. She is always there to stand up for her team, ensuring their voices are heard and their contributions are recognized. Lindsay fosters a culture of inclusivity and empowers individuals to share their ideas and perspectives, ultimately driving innovation and achieving remarkable outcomes. Given Lindsay's exceptional leadership skills, dedication to team development, and ability to drive strategic initiatives with great outcomes, I have no doubt that she will be an invaluable asset to any organization. I highly recommend Lindsay for a senior leadership role in the trust and safety domain, and I am confident that she will make a significant positive impact on any organization she is a part of" and "I reported to Lindsay for 2+ years and it was one of the most fulfilling profesional relationships in my career. Lindsay is able to bring multiple teams across the business together and form a large cohesive collaborative group to drive impactful projects forward. She is a true advocate and will always go to bat to ensure the success of the team and Business alike. She is honest, thoughtful and insightful leader that understands how to motivate and inspire people to do their best work constantly; I would be honored to work with and for her again. Lindsay is a valuable leader for any business looking for sincere, honest and driven leadership."
- Website:
- google.com
- Employees:
- 1
- Company phone:
- 916.253.7820
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Trusted Experience ManagerGoogle Jan 2024 - PresentMountain View, Ca, Us
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Global Integrity & Experience Manager - Developer ComplianceMeta May 2019 - Jul 2023Menlo Park, Ca, UsLead and manage global Developer Compliance App Review Project Managers and Specialists to enhance integrity operational workflows and processes, including vendor accuracy, efficiency, and change management. Ensure overall health of developer ecosystem and operational processes through policy enforcement and product improvements. Manage various Audit and Compliance safeguards to ensure data protection of our users. Build and optimize integrity programs around identity, data privacy, and performance for new launches and product enhancements. -
Head Of Trust & SafetyUdemy Jul 2018 - May 2019San Francisco, Ca, UsResponsible for all Policy, Fraud, and Abuse issues for Udemy's Marketplace, including but not limited to Spam, Piracy, AML, Payment Fraud, and Identity Verification. Lead and manage Trust and Safety team to resolve policy issues and prevent loss to Udemy and our customers. Create and improve policies on the platform to reduce friction and ensure a level playing field for Instructors. Ensure effective Operations efficiency, Vendor management, and tool placement to improve the accuracy of Trust and Safety actions. Design consistent detection, enforcement, and communication to the community. Improve content and workflows for Trust and Safety, and partner with Legal, Product, Global Content and other stakeholders to ensure the continued success of Udemy. -
Senior Manager: Trust & Safety Policy And OperationsWalmart Global Ecommerce May 2015 - Jul 2018Bentonville, Arkansas, UsResponsible for defining, enforcing and promoting detection policies applied to buyers, sellers, and items across the Walmart Marketplace to ensure safe transactions and create trust. Manage and implement process, tools and system improvements within Trust & Safety, including but not limited to various detection methods, workflow, and onboarding of businesses to the Marketplace platform.Manage all of Trust and Safety Operations for Marketplace, Seller Vetting, Seller Performance, Legal claims, PR issues, and Executive Escalations. Support Trust & Safety and Compliance Program Managers to enforce their respective policies. Partner with Trust & Safety Program Managers, Operations, Product & Tools, Analytics and Customer Care. -
Fraud & Ato Insights - Fraud Prevention - Dormant Account Policy ManagerEbay Inc Mar 2013 - Feb 2015San Jose, Ca, UsResponsible for supporting fraud initiatives in prevention and detection, a key element in meeting fraud goals. Investigation of exploits and anomalies. Works with other policy owners, analytics, Customer Support, and detection teams to provide insights on existing and new trends, and validating current and new detection projects to prevent and reduce fraud exposure, financial loss, and transaction defects. Recommending enhancements on existing detection, as well as new detection criteria, created for new and/or undetected trends.As a subject matter expert on all eBay fraud policies, my expertise in identifying the various types of fraud or risky elements on an individual or group of accounts was utilized in determining strategy, as well as understanding weaker spots that fraudsters were trying to exploit. I also managed and implemented several improvements to the dormant account policy, which increased customer trust and reduced risk across all global regions. I was able to have my hand in several different worlds within the Fraud/Risk umbrella, and contribute to each group through my adhoc and ongoing insight reviews, monitoring fraud scenarios regularly, test and learn projects, postmortem write ups, and Executive escalations. -
Program Manager: Leverage The Community Against CounterfeitsEbay Inc Oct 2011 - Mar 2013San Jose, Ca, UsThe LTC program is an Anti-counterfeit initiative - used an additional means of detection for counterfeit and misrepresented items on eBay, ranging from luxury brands to collectible items (such as coins, autographs, military items, antiques, art, etc...).As Program Manager, ensuring correct processes and workflows for teammates receiving reports regarding counterfeit items, additional training, and filling specific areas of need based on reporting trends and member feedback regarding counterfeit items.The LTC program is a compliment to other Anti-Counterfeit initiatives working with Legal, Verified Rights Owner, Brand Protection, Counterfeit Investigations, Fraud Investigation, and Fraud Policy Management to ensure the eBay platform is a safe place to buy and sell items. LTC has shown a dramatic decrease of Bad Buyer Experiences, and overall visibility of counterfeit items to the eBay community and Rights Owners by identifying members who provide us with highly accurate reports and streamlining their reports.North America responsibilities include:• Program Scaling (Vetting new members and database management)• Teammate Consistency (Audits, calibrations, focus groups, side by sides)• LTC Escalations (Executive, Policy, & Business Unit Escalations)• Account Management• Appeal Escalations• Weekly Reporting• Content UpdatesGlobal responsibilities include:• Policy Work• Tool and Process improvements• Training & Workflow Process Improvements• Global Monthly Reporting Ops & Compliance Review (including Constancy & Calibrations for LTC Specialists)• Project Management• Litigation & Operations support
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Sr. Investigator: Seller Risk Management & Proactive FraudEbay Inc Aug 2008 - Oct 2011San Jose, Ca, UsResponsibilities include: • Conduct complex proactive investigations and phone interviews assessing risk• Business risk assessment and vetting, particularly in high volatile categories• Addressing Executive account escalations• Partnering with Trust and Safety policy managers on new investigation policy and strategy. • Mentor for team to help coach and take the most appropriate action, given the risk posed by a seller.
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Team LeadEbay Inc Mar 2007 - Nov 2010San Jose, Ca, UsResponsibilities include: • Coach, direct, and train teammates on team for promotion, in house and cross department • Conducted side-by-sides, one-on-ones, coaching, and home visits• Assisted with QC calibration and Quality Assurance for agents including eQuality• Maintain accurate and complete employee records including timecard management• Addressed member escalations • Compiling and delivering stats to team• Lead and supervise team of 20-35 agents• Team morale and relationship building projects
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Account ManagementEbay Inc May 2003 - Mar 2007San Jose, Ca, UsI've held several Account Management positions with eBay, working with sellers of all levels. Working as a liaison for PowerSellers, new sellers, and Top Sellers and eBay. Assisting in scaling their business to new levels, maintaining profitability and the seller standards in place by eBay. Coaching them through difficult issues, whether that be adjusting their business to be in compliance with a new or existing policy, working to identify problematic transactions of potentially fraudulent buyers, or utilizing the correct tools to reach their individual business goals.
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Live HelpEbay Inc Feb 2003 - Apr 2003San Jose, Ca, UsCustomer support for new buyer and seller registrations, answering questions about buying and selling, site navigation, and help with their transactions through a Live Chat channel. Ability to multitask while working three chats at a time, while holding high quality and customer satisfaction scores.
Lindsay D. Education Details
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Utah Valley UniversityCriminal Justice/Law Enforcement Administration -
Salt Lake Community CollegeGeneral Studies
Frequently Asked Questions about Lindsay D.
What company does Lindsay D. work for?
Lindsay D. works for Google
What is Lindsay D.'s role at the current company?
Lindsay D.'s current role is Trusted Experience Manager @ Google | Fraud Prevention, Policy Enforcement, Data Protection.
What schools did Lindsay D. attend?
Lindsay D. attended Utah Valley University, Salt Lake Community College.
Who are Lindsay D.'s colleagues?
Lindsay D.'s colleagues are Jane Bure, Maria P., Hanifa Elwan, Lizelle Ann Cerda, Casper Lee, Bassem Sawan, Connie Parks.
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